Infra Tech Support Practitioner

Job Description

Job Description Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Business Continuity and Disaster Recovery (BCDR) Good to have skills :NA Minimum7.5year(s) of experience is required Educational Qualification :15 years full time education Job Summary: As an Infra Tech Support Practitioner , you will be responsible for providing ongoing technical support and maintenance for both production and development systems and software products. This includes performing both remote and onsite support tasks, ensuring the smooth operation of systems and platforms at the operating system level. Additionally, you will be troubleshooting and resolving technical issues, ensuring that all systems are running efficiently. Roles & Responsibilities: Subject Matter Expert (SME) : Expected to be an expert in the field, offering guidance and support to the team. Team Collaboration : Collaborate effectively with other teams, managing and making decisions for the team. Decision Making : Responsible for making key decisions affecting the team and the wider organization. Problem Solving : Provide solutions to technical problems for the team and other departments. System Operation Support : Ensure smooth operation of production and development systems, addressing any system failures or issues promptly. Hardware & Software Support : Perform ongoing hardware and software support, including troubleshooting and resolving technical issues. Technology Implementation : Implement operating system-level technologies and provide support for their use across different platforms. Professional & Technical Skills: Business Continuity & Disaster Recovery (BCDR) : Proficiency in BCDR processes, ensuring that business operations can continue in case of system failures or disasters. Experience in planning, implementing, and managing BCDR solutions. IT Infrastructure Support : Strong understanding of IT infrastructure, ensuring systems are maintained, functional, and optimized for operations. Experience in server and network maintenance. Operating Systems & Troubleshooting : Deep knowledge of operating system-level technology implementation (Windows, Linux, etc.). Ability to troubleshoot technical issues at both hardware and software levels. Familiarity with Software Solutions/Vendors : Familiarity with various software solutions, vendors, and brands used in IT infrastructure management and support. Additional Information: Experience : Minimum of 7.5 years of experience in Business Continuity and Disaster Recovery (BCDR) and IT infrastructure support. Location : This position is based at our Jaipur office. Education : A 15 years full-time education is required.