Company Description
ALF Engineering Pvt. Ltd. is a growing engineering and manufacturing organization with a focus on delivering reliable, high-quality solutions to its clients. The company values operational efficiency, strong technical capabilities, and responsive support across all functions, including information technology. Team members are encouraged to contribute ideas, collaborate across departments, and support continuous improvement in systems and processes. Joining ALF Engineering Pvt. Ltd. offers opportunities to work with modern technologies, support core business operations, and build a stable, long-term career in a professional environment.
Role Description
The Information Technology Desktop Support role is a full-time, on-site position based in Haridwar. This role is responsible for providing first-line technical support for desktops, laptops, printers, and other end-user devices, including installation, configuration, and routine maintenance. Daily activities include diagnosing and resolving hardware and software issues, supporting operating systems and business applications, and responding to user inquiries in a timely, service-oriented manner. The role also involves assisting with basic network connectivity issues, escalating complex problems to senior IT staff, maintaining accurate records of support requests, and following established IT policies and procedures. The desktop support professional will collaborate with other team members to ensure minimal downtime, secure IT operations, and a reliable technology environment for all users.
Qualifications
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Strong foundation in Information Technology, including desktop operating systems, basic hardware components, and common business applications.
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Hands-on experience in Troubleshooting end-user devices and software issues, with the ability to diagnose problems and apply effective solutions.
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Skills in Network Administration at a basic level, such as configuring user access, managing network printers, and supporting LAN/Wi-Fi connectivity.
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Awareness of Network Security principles and best practices, including user account management, antivirus tools, and safe computing guidelines.
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Customer Service skills, with the ability to communicate clearly, manage expectations, and provide courteous, patient support to users.
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Relevant education such as a diploma or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
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Certifications such as CompTIA A+, Network+, or similar vendor-neutral or vendor-specific credentials are an advantage.
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Ability to work on-site in Haridwar, manage multiple support requests, follow documentation standards, and collaborate effectively with the IT team.
