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Process Documentation Specialist Hexnode

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Process Documentation Specialist at Mitsogo | Hexnode, your role will involve managing the lifecycle of incidents and service requests made by the Technical Support Team. You will ensure that these requests are appropriately prioritized, routed, tracked, and resolved in adherence to SLAs. Your attention to detail, organizational skills, and proficiency in ticketing tools and documentation software will be key in this non-technical position. Key Responsibilities: - Ticket Management: Monitor incoming incidents and service requests using ticketing tools like Zendesk or Jira. - Incident Routing: Ensure correct routing of tickets to the appropriate agents or teams based on the nature, urgen...

Posted 3 weeks ago

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