Incense clothing

We are looking for a proactive and detail-oriented Instagram Sales & Operations Executive who will manage our Instagram sales operations end-to-end. The role involves handling customer inquiries on Instagram, coordinating product availability, managing order processing and dispatch, assisting in photoshoots, and planning strategies to improve Instagram-based sales. The candidate will play a key role in converting Instagram inquiries into sales while ensuring smooth coordination between inventory, dispatch, and content creation. This role requires strong communication skills, organizational abilities, and a creative understanding of Instagram as a business and sales platform. Key Responsibilities Instagram & Customer Handling Manage the company's Instagram business account on a daily basis. Respond promptly to customer queries via Instagram DMs and comments. Share accurate product details such as pricing, availability, offers, and delivery timelines. Build and maintain positive customer relationships through professional communication. Sales & Order Processing Confirm stock availability before order confirmation. Coordinate with inventory and dispatch teams for smooth order execution. Ensure timely order confirmation, packing, and dispatch of products. Maintain records of orders, customer details, and sales updates. Content & Photoshoot Coordination Plan and coordinate product photoshoots for Instagram posts, reels, and stories. Assist in organizing props, products, and shoot schedules. Ensure product visuals align with brand image and sales goals. Instagram Sales Planning & Strategy Plan Instagram content focused on increasing engagement and sales. Suggest ideas for reels, stories, posts, offers, and campaigns. Track trends on Instagram and apply relevant ideas to boost reach. Monitor performance of posts and sales inquiries Coordination & Reporting Coordinate with internal teams for inventory, dispatch, and marketing. Provide regular updates on inquiries, orders, and sales performance. Skills & Qualifications Required Technical & Platform Skills Strong working knowledge of Instagram (DMs, posts, reels, stories). Basic understanding of online selling and customer service. Familiarity with order processing and inventory coordination. Communication & Soft Skills Excellent written and verbal communication skills. Customer-focused attitude with problem-solving ability. Ability to handle multiple tasks and work under deadlines. Organized, responsible, and detail-oriented. Creative & Strategic Skills Creative mindset for Instagram content and sales ideas. Understanding of visual presentation and brand aesthetics. Ability to plan content that supports sales goals. Experience & Education Experience in social media management, Instagram sales, or online business preferred. Freshers with strong Instagram knowledge and communication skills may also apply. Basic education qualification (graduate preferred but not mandatory).