1.0 - 5.0 years

0 Lacs

karnataka

On-site

You are an experienced and motivated Team Leader responsible for managing and guiding a team of call center agents in a voice-based BPO process. Your role involves driving team performance, ensuring adherence to KPIs, and maintaining high levels of customer satisfaction. Daily operations management, coaching agents, handling escalations, and reporting performance metrics to leadership are key aspects of your responsibilities. Your main responsibilities include managing a team of voice process agents to meet daily targets and quality metrics, monitoring team performance, providing regular feedback, and conducting performance reviews. You will handle customer escalations, drive operational exc...

Posted 2 weeks ago

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CS Team Lead MLR GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Team Lead in the Voice Process at unifyCX in Mangalore, you will play a crucial role in managing and guiding a team of call center agents in our voice-based BPO process. Your primary responsibilities will include driving team performance, ensuring adherence to KPIs, maintaining high levels of customer satisfaction, and managing daily operations effectively. You will be entrusted with managing a team of voice process agents, ensuring that daily targets and quality metrics are consistently met. Monitoring team performance, providing regular feedback, conducting performance reviews, and handling customer escalations promptly and effectively will be key aspects of your role. Furthermore, dr...

Posted 3 weeks ago

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