1.0 - 5.0 years

0 Lacs

karnataka

On-site

Role Overview: You will be joining UnifyCX, a revolutionary AI platform that empowers teams to deliver exceptional customer experiences through a blend of strategy, omnichannel support, analytics, and AI-driven tools. As a Team Leader, you will manage a team of call center agents in a voice-based BPO process, ensuring high performance, adherence to KPIs, and customer satisfaction. Key Responsibilities: - Manage a team of voice process agents, ensuring daily targets and quality metrics are achieved. - Monitor team performance, provide feedback, and conduct performance reviews. - Handle customer escalations and ensure timely resolutions. - Drive operational excellence by optimizing processes a...

Posted 1 day ago

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CS Team Lead MLR UnifyCX

1.0 - 5.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Team Lead for the voice-based BPO process at unifyCX, your main responsibility will be to manage and guide a team of call center agents to ensure high performance, adherence to KPIs, and customer satisfaction. You will play a key role in daily operations, coaching agents, handling escalations, and reporting performance metrics to the leadership team. Key Responsibilities: - Manage a team of voice process agents, ensuring they meet daily targets and quality metrics. - Monitor team performance, provide regular feedback, and conduct performance reviews. - Handle customer escalations efficiently to ensure prompt resolution. - Drive operational excellence by optimizing call ha...

Posted 1 month ago

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CS Team Lead UnifyCX

1.0 - 5.0 years

0 Lacs

karnataka

On-site

You are an experienced and motivated Team Leader responsible for managing and guiding a team of call center agents in a voice-based BPO process. Your role involves driving team performance, ensuring adherence to KPIs, and maintaining high levels of customer satisfaction. Daily operations management, coaching agents, handling escalations, and reporting performance metrics to leadership are key aspects of your responsibilities. Your main responsibilities include managing a team of voice process agents to meet daily targets and quality metrics, monitoring team performance, providing regular feedback, and conducting performance reviews. You will handle customer escalations, drive operational exc...

Posted 2 months ago

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CS Team Lead MLR GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Team Lead in the Voice Process at unifyCX in Mangalore, you will play a crucial role in managing and guiding a team of call center agents in our voice-based BPO process. Your primary responsibilities will include driving team performance, ensuring adherence to KPIs, maintaining high levels of customer satisfaction, and managing daily operations effectively. You will be entrusted with managing a team of voice process agents, ensuring that daily targets and quality metrics are consistently met. Monitoring team performance, providing regular feedback, conducting performance reviews, and handling customer escalations promptly and effectively will be key aspects of your role. Furthermore, dr...

Posted 2 months ago

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