Inbound Customer Service Executive

WE ARE HIRING | INBOUND CUSTOMER SERVICE EXECUTIVE

Location: Thane West, Maharashtra
Industry: UK Wholesale E-commerceExperience: Customer Service / E-commerce / Order ProcessingEmployment Type: Full-time | Work from Office

Salary Package (CTC):

• During 6-month probation: ₹5.75–₹7.80 LPA
• After successful completion of probation: ₹7.20–₹9.25
• Working Days: Monday to Friday
• Work Mode:
• 100% Office-based
• Preferred Candidates:

Thane residents or candidates with a maximum 30-minute commute.Key Responsibilities

• Handle inbound customer calls and email enquiries from UK wholesale customers.
• Process orders and follow up on stock availability, dispatch and delivery.
• Coordinate with warehouse, logistics and internal teams.
• Manage order amendments, refunds and customer complaints.
• Maintain accurate records and provide timely customer updates.

Candidate Requirements

• Excellent spoken English with clear communication and the ability to understand a British accent.
• Strong written English and professional email-writing skills.
• Experience in customer service, e-commerce, B2B support or order processing preferred.
• Familiarity with Outlook, Excel and e-commerce platforms such as Shopify.
• Stable employment history and a long-term career mindset.
• Good organisational skills, accuracy and punctuality.

Working Hours

The role follows UK business hours:

• UK Summer Time: 11:30 AM to 10:30 PM IST
• UK Winter Time: 12:30 PM to 11:30 PM IST

One-hour break included.

Pay: ₹575,000.00 - ₹780,000.00 per year

Work Location: In person