Inbound Customer Service Advisor

Job Description: Customer Support Executive – Inbound Calling

Company: FLiCKA Cosmetics Pvt. Ltd.
Department: Customer Support

Job Summary

We are looking for a customer-focused Customer Support Executive to handle inbound calls, resolve customer queries, and deliver an excellent customer experience.

Key Responsibilities

• Handle incoming customer calls regarding product queries, orders, deliveries, returns, and refunds.
• Provide accurate information and resolve customer complaints promptly.
• Coordinate with warehouse, logistics, and internal teams to resolve order-related issues.
• Maintain proper records of customer interactions and follow-ups.
• Ensure customer satisfaction through professional and courteous communication.

Requirements

• Good verbal communication skills in Hindi and English; regional languages are an advantage.
• Basic computer knowledge and familiarity with CRM systems.
• Strong problem-solving skills and a customer-first approach.
• Prior experience in customer support or inbound calling is preferred.

Preferred Candidate

A proactive, patient, and service-oriented individual who can handle customer queries efficiently and professionally.

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off

Work Location: In person