Job
Description
Role Overview: As a Customer Service Representative, you will be responsible for handling inbound and outbound queries from customers via phone, email, or chat. Your role involves ensuring clear communication, timely resolution of issues, and addressing customer complaints with empathy and professionalism. Collaborating with other departments and adhering to company policies to meet individual and team targets will be key aspects of your job. Key Responsibilities: - Handle inbound and outbound customer queries via phone, email, or chat with clear communication and timely resolution. - Address and resolve customer complaints by understanding issues, investigating problems, and providing effective solutions. - Maintain professionalism and empathy while dealing with diverse customers from different geographical locations. - Document customer interactions accurately and escalate unresolved issues to the appropriate teams. - Adhere to company policies and guidelines while striving to meet individual and team targets. - Collaborate with other departments to resolve customer issues and improve service delivery. - Participate in ongoing training and development programs to stay updated with product knowledge and customer handling techniques. Qualification Required: - Fresh graduates, post-graduates, and candidates with Higher Secondary Certificate (HSC) are encouraged to apply. - Excellent communication skills in English and/or other relevant languages, depending on process requirements. - Strong problem-solving skills with patience and a customer-first attitude. - Ability to work effectively under pressure and in a dynamic environment with shifting priorities. - Willingness to work in rotational shifts, including nights and weekends as required. Additional Details: You may work in an International Voice or Non-Voice process supporting clients globally or in domestic customer service operations serving local clients. The job may involve rotational shifts, including night shifts, and flexible working days based on business requirements. Freshers and experienced professionals seeking growth opportunities are welcome to apply for this role. Company Skills Required: Call Center, Customer Care, Cse, Bpo, Kpo, Customer Service Role Overview: As a Customer Service Representative, you will be responsible for handling inbound and outbound queries from customers via phone, email, or chat. Your role involves ensuring clear communication, timely resolution of issues, and addressing customer complaints with empathy and professionalism. Collaborating with other departments and adhering to company policies to meet individual and team targets will be key aspects of your job. Key Responsibilities: - Handle inbound and outbound customer queries via phone, email, or chat with clear communication and timely resolution. - Address and resolve customer complaints by understanding issues, investigating problems, and providing effective solutions. - Maintain professionalism and empathy while dealing with diverse customers from different geographical locations. - Document customer interactions accurately and escalate unresolved issues to the appropriate teams. - Adhere to company policies and guidelines while striving to meet individual and team targets. - Collaborate with other departments to resolve customer issues and improve service delivery. - Participate in ongoing training and development programs to stay updated with product knowledge and customer handling techniques. Qualification Required: - Fresh graduates, post-graduates, and candidates with Higher Secondary Certificate (HSC) are encouraged to apply. - Excellent communication skills in English and/or other relevant languages, depending on process requirements. - Strong problem-solving skills with patience and a customer-first attitude. - Ability to work effectively under pressure and in a dynamic environment with shifting priorities. - Willingness to work in rotational shifts, including nights and weekends as required. Additional Details: You may work in an International Voice or Non-Voice process supporting clients globally or in domestic customer service operations serving local clients. The job may involve rotational shifts, including night shifts, and flexible working days based on business requirements. Freshers and experienced professionals seeking growth opportunities are welcome to apply for this role. Company Skills Required: Call Center, Customer Care, Cse, Bpo, Kpo, Customer Service
