Leads operations of health & fitness club in a residential society Communicate and manage Managing Committee of the society to ensure complaints resolution and amicable relation with all residents. Manage, monitor, evaluate the performance of all department heads/ vertical heads. Communicate with Club employees through staff meetings. Attend and participate in review meetings with management. Properly delegate, monitor and evaluate specifically assigned responsibilities of teams like gym trainers, pool attendants, banquets and sports areas. Responsible for managing discipline and professional environment in the Club. Ensuring hospitality and customer satisfaction for all the customers using club facilities. Plan and organize events on a weekly basis to ensure customer engagement.
Greet and assist members and guests courteously at the front desk. Handle inbound and outbound calls, emails, and walk-in queries professionally. Manage member check-ins and maintain accurate attendance records. Support membership sales by explaining plans, offers, and benefits to potential clients. Process new memberships, renewals, upgrades, and cancellations. Coordinate with the operations team for smooth club functioning. Handle billing, payment collection, and receipt generation. Maintain member data and update CRM or internal systems accurately. Address customer complaints promptly and escalate issues when necessary. Ensure the club environment remains clean, organized, and welcoming Assist in promotional events, member engagement activities, and feedback collection.