Title JOB DESCRIPTION Senior Oracle Applications Programmer Position Summary The Senior Oracle Applications Programmer is a demanding role to support part of ICU Medical’s IT applications, as well as provide bug fixes and enhancements to improve overall functionality. The incumbent will deliver services/support to business on all critical applications constantly. This role requires knowledge of SQL, PLSQL, forms and report development tools. Functional working knowledge on Oracle application modules Essential Duties & Responsibilities Review Helpdesk tickets and work on them for resolution Coordinate with Functional for requirement gathering and develop the solution. Perform unit testing on development work. Work on the programing and development related tasks Write and socialize test plans, SIT test cases and UAT test cases related to supported Development work. Partner with internal global users to learn their business, business processes, challenges, and objectives. Manage projects/enhancements by gathering requirements and finalizing solutions. Adhering to timelines and bringing the tasks or deliverables to closure. Work on EBS configurations for development testing. Knowledge, Skills & Qualifications Proficiency in Microsoft Office suite. Strong analytical and writing skills. Minimum Qualifications, Education, And Experience Must be 18 years of age. Bachelor’s degree in computer science, Engineering or equivalent from an accredited college or university. 9+ years of experience in PLSQL, Forms, workflow, OAF ,XML and reports. Hands on experience in SQL, PLSQL, forms and Report builder.(XML,RTF,BI) Experience in EDI tools and mappings.( An added advantage) Hands on Experience in Oracle Application version 12.X. Handling Prod issue and resolving within the time frame. Fast learner. Show more Show less

Job Description Team: Quality Designation: Analyst, GCM Vigilance Reporting Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Responsible for evaluating complaints from patient safety perspective and completing regulatory reporting decisions per reporting requirements globally. Responsible for creating and submitting regulatory reports to the FDA and/or Regional Competent Authority. Responsible for obtaining additional information for events as needed. Responsible for escalating and/or assisting with customer advocacy issues as they occur. Manages the complaint through life-cycle from registration, sample retrieval, follow-up, investigation and closure when required. Provide appropriate accurate information to customers during information gathering processes and within replies. (verbal and/or written) Knowledge, Skills & Qualifications Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Must be able to communicate effectively with internal and external customers. Demonstrate ability to collect, analyze and interpret complaint and adverse event information. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Show more Show less

Job Description Role: Analyst, Global Complaints Management Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Serve as the primary customer contact to collect event registration information from customers per SOPs. Manage complaint lifecycle: registration, sample retrieval, investigation, and closure/reopening. Gather additional information for events as needed. Handle customer advocacy issues and escalate complex events with significant consequences to Specialist/Team Lead. Provide accurate information to customers (verbal/written) during the process. Oversee event management, including customer response and closure/reopening. Coordinate with SMEs, GCM Specialist/Team Lead for event resolution. Stay updated and compliant with company policies, including Information Security Management Systems. Maintain confidentiality and security of all company and customer information. Knowledge, Skills & Qualifications Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information. Able to write narratives regarding the complaints. Must have good computer skills, effective keyboarding skills. Must have excellent telephonic and listening skills. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus. Minimum Qualifications Must be at least 18 years of age. Must pass pre-employment background check. Physical Requirements And Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Show more Show less

Job Description Role: Analyst, Global Complaint Management (Customer Response) Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Draft and send professional, clear responses to customer complaints regarding medical devices, gather additional information for events as needed, ensuring compliance with regulatory standards and timelines. Handle customer advocacy issues and escalate complex events with significant consequences to Specialist/Team Lead. Provide accurate information to customers (verbal/written) during the process. Oversee event management, including customer response and closure/reopening. Coordinate with SMEs, GCM Specialist/Team Lead for event resolution. Stay updated and compliant with company policies, including Information Security Management Systems. Maintain confidentiality and security of all company and customer information. Knowledge, Skills & Qualifications Writing skills are essential for drafting clear responses to customer complaints, creating customer letters, and writing complaint narratives. Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information. Able to write narratives regarding the complaints. Able to create Customer Letters. Must have good computer skills, effective keyboarding skills. Must have excellent telephonic and listening skills. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science as applicable. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care. environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus. Minimum Qualifications Must be at least 18 years of age. Must pass pre-employment background check. Physical Requirements And Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Show more Show less

Job Description Team: Human Resources Designation: Associate Location: Chennai, India Position Summary The individual will be responsible for supporting HR operations such as talent (talent acquisition, including onboarding, employee data management, retention, etc.), payroll & compliance, employee engagement, and providing support for day-to-day HR activities. This role serves as a key point of contact for employees regarding administration of HR policies and procedures. The individual will work closely with the business head of the unit as well as stakeholders of enabling functions such as IT, Admin, Finance, etc. Talent Essential Duties & Responsibilities Track and source candidates for open positions and take it forward to closure Handle onboarding process of employees (end-to-end) Maintain employee records and HR databases accurately and securely Payroll And Compliance Provide payroll inputs and verify salary register (monthly activity) Carry out activities pertaining to payroll and post-payroll Ensure compliance with company policies and laws through proper documentation and filing Miscellaneous Support stakeholders in the coordination of employee engagement activities and events Handle processing of invoices/payments to vendors Handle employee queries and direct them to appropriate HR resources Generating reports and maintaining data for audits Keep oneself updated, aware of, and compliant to all Company policies and procedures including Information Security Management Systems Maintain confidentiality of all employees and company information Knowledge, Skills & Qualifications Good understanding of HR practices and labor regulations Proficient in Microsoft Office applications and HR software (e.g., HRIS, payroll systems) Strong interpersonal and communication skills Attention to detail and organizational skills Ability to maintain confidentiality and handle sensitive information with discretion Education and Experience Bachelor’s or Master’s in courses pertaining to Human Resources or related field is preferred At least 6 to 8 years of experience in an HR role is required Experience in a corporate or manufacturing setup is an advantage Show more Show less