Summary The Director of Sales is responsible for driving revenue growth, developing and executing strategic sales plans, and leading a high-performing sales team to exceed business objectives. This role oversees the entire sales lifecycle, from identifying new market opportunities and building strong client relationships to negotiating high-value contracts. The Director of Sales will collaborate closely with cross-functional teams, including marketing, product, and operations, to ensure alignment with organizational goals and deliver exceptional customer experiences. This position requires strong leadership, strategic thinking, data-driven decision-making, and a proven track record of achieving sales targets in dynamic, competitive markets. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or a related field with 3-4 years of relevant experience on the same position in the hospitality industry, particularly in sales and marketing. Strong leadership, communication, and negotiation skills are crucial along with a deep understanding of market trends and customer behaviour.
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Front Office. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary Responsible to provide an excellent and consistent level of service to your customers. The Spa Therapist is responsible to perform professional massage therapy, body treatments, facials, manicures, pedicures and waxing (aesthetic services) and remain current with the industry. Must perform in a safe and professional manner to clients. Provide uncompromised attention to guest/member service. Qualifications Holder of certification (Degree/Diploma) in physical therapy or Spa treatments, with minimum of 2 years work experience as Therapist
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Front Office. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary Responsible to provide an excellent and consistent level of service to your customers. The Spa Therapist is responsible to perform professional massage therapy, body treatments, facials, manicures, pedicures and waxing (aesthetic services) and remain current with the industry. Must perform in a safe and professional manner to clients. Provide uncompromised attention to guest/member service. Qualifications Holder of certification (Degree/Diploma) in physical therapy or Spa treatments, with minimum of 2 years work experience as Therapist
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Housekeeping Associate is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers. Qualifications Ideally with a relevant diploma or professional certification in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Housekeeping Associate is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers. Qualifications Ideally with a relevant diploma or professional certification in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary Responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sales Manager is responsible to act as a sales specialist and be responsible to assist the related revenue is maximized in the most profitable way in line with the agreed targets. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Sales Manager. Good problem solving, administrative and interpersonal skills are a must.
Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Nestled amidst the serene Dhauladhar ranges, Hyatt Regency Dharamshala Resort offers a perfect blend of luxury and nature. Surrounded by lush cedar forests and breathtaking mountain views, this resort is a tranquil retreat where guests can rejuvenate their mind, body, and soul. We are looking for passionate and talented individuals to be part of our journey in delivering authentic and heartfelt hospitality. About the Role As a Department Head, the Chief Engineer plays a vital role in ensuring the smooth and efficient operation of all engineering and maintenance functions across the resort. This position reports directly to the General Manager. The Chief Engineer is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the resort. The engineer must be able to work independently, as well as with others. Responsibilities include maintaining the exterior of the building, parking areas, and common spaces; maintaining all equipment in guest rooms; conducting monthly safety inspections and training the staff on safety and emergency procedures; and coordinating with vendors. The Chief Engineer must be willing to respond to emergencies and work with corporate maintenance on special remodeling projects or capital expenditure needs. This position requires overall maintenance knowledge and troubleshooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage. Duties include: Review contracts and negotiate revisions, changes, and additions to contractual agreements with vendors, consultants, clients, suppliers, and subcontractors Requisition supplies and materials to complete maintenance and engineering projects Opening Properties: Confer with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and technical problems Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer Plan, organize, and direct activities concerned with the maintenance of structures, facilities, and systems Prepare and submit budget estimates and progress and cost tracking reports Develop and implement quality control programs Inspect and review projects to monitor compliance with building and safety codes, and other regulations Capable of working with building code officials, planning/zoning officials, and community design committees when required Experience in managing utility systems Prior equipment specifying and purchasing experience preferred Maintain communications with Corporate Staff Coach and counsel employees to reflect Hyatt service standards and procedures Salary and benefits for this position will be commensurate with experience and aligned with Hyatt standards. Decisions regarding individual compensation will be based on factors such as experience and education. Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 2 years or more of progressive hotel experience (preferably with Hyatt) Service-oriented style with professional presentation skills At least 2 years’ experience in a senior role. Proven leadership skills Engineering/Facility Management degree preferred Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line Clear, concise written and verbal communication skills in English Must be proficient in Microsoft Word and Excel Must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays
Summary Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Reservations is responsible in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards. Position Summary: The Team Leader – Reservations is responsible for overseeing the daily operations of the reservations to ensure efficient handling of all room bookings and inquiries. The role ensures that the team delivers excellent guest service, maximizes room occupancy and revenue, and maintains accurate reservation records. This position supports the Reservations Manager in supervising team performance, training, and maintaining high service standards. Key Responsibilities: Supervise and support the daily operations of the reservations team. Ensure all incoming calls, emails, and booking requests are handled promptly, accurately, and professionally. Monitor room inventory, rate availability, and reservation systems to maximize occupancy and revenue. Assist in training, coaching, and developing the reservations team to deliver exceptional guest service. Maintain up-to-date knowledge of room types, packages, promotions, and hotel facilities. Coordinate with the Revenue, Sales, and Front Office teams to ensure seamless communication and accurate bookings. Review and audit reservations for accuracy and special requests. Handle VIP, group, and corporate bookings with attention to detail and service excellence. Generate daily, weekly, and monthly reservation reports as required. Assist in resolving guest complaints or issues related to reservations in a timely manner. Ensure compliance with hotel policies, data protection, and brand standards. Qualifications Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Reservations is responsible in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards. Position Summary: The Team Leader – Reservations is responsible for overseeing the daily operations of the reservations to ensure efficient handling of all room bookings and inquiries. The role ensures that the team delivers excellent guest service, maximizes room occupancy and revenue, and maintains accurate reservation records. This position supports the Reservations Manager in supervising team performance, training, and maintaining high service standards. Key Responsibilities: Supervise and support the daily operations of the reservations team. Ensure all incoming calls, emails, and booking requests are handled promptly, accurately, and professionally. Monitor room inventory, rate availability, and reservation systems to maximize occupancy and revenue. Assist in training, coaching, and developing the reservations team to deliver exceptional guest service. Maintain up-to-date knowledge of room types, packages, promotions, and hotel facilities. Coordinate with the Revenue, Sales, and Front Office teams to ensure seamless communication and accurate bookings. Review and audit reservations for accuracy and special requests. Handle VIP, group, and corporate bookings with attention to detail and service excellence. Generate daily, weekly, and monthly reservation reports as required. Assist in resolving guest complaints or issues related to reservations in a timely manner. Ensure compliance with hotel policies, data protection, and brand standards.