About ElpidoElpido is a growing technology-driven home services platform committed to building India's Safest App for Babysitting & Home Services. We connect families with verified service professionals, offering reliable babysitting, home assistance and household services.
As we continue to expand, we are looking for a proactive, disciplined and results-oriented HR & Operations Lead to oversee our internal teams, strengthen operational efficiency and ensure accountability across the organisation.
Role Overview
We are seeking a strong and capable HR & Operations Lead who can take ownership of employee supervision, HR administration, daily operational coordination and team performance.The ideal candidate must possess excellent leadership skills, a firm yet professional approach to employee management and the ability to ensure tasks are executed efficiently and within deadlines.This role will serve as a key link between management and employees, ensuring that management decisions are implemented effectively, operational challenges are addressed promptly and organisational standards are consistently maintained.
Key Responsibilities
1. Employee Supervision & Performance Management
- Supervise employees across HR, Operations, Customer Support and other assigned departments.
- Assign, monitor and follow up on daily tasks to ensure timely completion.
- Establish clear performance expectations, measurable targets and accountability.
- Identify performance gaps, delays and repeated operational lapses.
- Conduct regular performance reviews and provide constructive feedback.
- Ensure employees maintain professional communication, workplace discipline and productivity.
2. HR Management & Administration
- Oversee employee attendance, punctuality, leave management and adherence to company policies.
- Coordinate recruitment, interviews, onboarding and employee documentation.
- Maintain accurate employee records, attendance reports and performance trackers.
- Address employee concerns and workplace grievances professionally and confidentially.
- Support management in implementing HR policies, disciplinary procedures and performance improvement plans.
- Promote a professional, accountable and positive work environment.
3. Daily Operations Management
- Oversee the smooth functioning of day-to-day business operations.
- Monitor partner onboarding, activation, availability and service readiness.
- Coordinate with operations and customer support teams to ensure timely booking fulfilment.
- Identify operational bottlenecks and implement corrective measures.
- Ensure employees follow established SOPs, workflows and service quality standards.
- Monitor pending tasks, customer escalations and operational follow-ups until resolution.
4. Team Leadership & Accountability
- Act as the primary point of coordination between employees and management.
- Conduct daily team briefings and periodic performance reviews.
- Ensure management instructions are clearly communicated and executed.
- Address negligence, missed deadlines and unprofessional behaviour through appropriate corrective processes.
- Encourage teamwork while maintaining clear individual accountability.
- Take initiative in resolving routine operational issues without requiring constant management intervention.
5. Reporting & Management Coordination
- Prepare and submit daily employee performance and operational status reports.
- Track key metrics such as employee productivity, partner availability, booking fulfilment and pending tasks.
- Maintain accurate trackers and verify information submitted by team members.
- Escalate critical issues, repeated non-compliance and operational risks to management.
- Provide weekly updates on team performance, challenges and improvement initiatives.
- Recommend process improvements to enhance productivity and operational efficiency.
Required Qualifications & Skills
- Bachelor's degree in Human Resources, Business Administration, Management or a related field.
- 3–5 years of relevant experience in HR operations, team supervision or operational management.
- Previous experience directly supervising employees is strongly preferred.
- Strong leadership, communication and interpersonal skills.
- Ability to handle difficult conversations, employee performance issues and workplace conflicts professionally.
- Excellent organisational, multitasking and problem-solving abilities.
- Proficiency in MS Excel, Google Sheets and performance reporting.
- Ability to work independently, prioritise tasks and meet deadlines.
- Good command of English and Tamil preferred.
Preferred Candidate ProfileWe are particularly interested in candidates with experience in service-based companies, staffing organisations, BPO operations, home services or other fast-paced operational environments.The ideal candidate should be:
- Assertive and professional: Able to enforce standards while treating employees fairly and respectfully.
- Results-oriented: Focused on measurable outcomes rather than simply completing routine activities.
- Accountable: Willing to take ownership of responsibilities and follow through until completion.
- Detail-oriented: Capable of identifying discrepancies, monitoring performance and maintaining accurate reports.
- Proactive: Able to anticipate operational challenges and implement solutions.
- Leadership-driven: Confident in managing teams, resolving conflicts and maintaining workplace discipline.
What We Offer
- Opportunity to take on a leadership role in a growing startup.
- Direct interaction with senior management.
- Exposure to HR management, business operations and team leadership.
- A dynamic work environment with opportunities for professional growth.
- The opportunity to contribute to building scalable systems and processes.
How to ApplyInterested candidates may share their updated resume with the subject line "Application – HR & Operations Lead | Elpido" to vaishalidhanasekar@elpido.in
Join Elpido and help us build a disciplined, efficient and high-performing organisation.
Pay: ₹240,000.00 - ₹300,000.00 per year
Benefits:
Work Location: In person
