HR Administrator

At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries.

Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field.

Job Purpose:

Reporting to the Global ELC Manager, the HR Administrator is responsible to provide centralized, standardized, scalable, and service-oriented HR support to multiple business units, functions, or geographies across Talent Acquisition Operations and Onboarding, ensuring accurate process execution, strong stakeholder service, and consistent employee and candidate experience within the Shared Services model.

The role acts as a central point of coordination, ensuring timely and accurate execution of HR processes, maintaining data integrity, supporting service-level agreements (SLAs), and providing a consistent experience to candidates, new hires, employees, recruiters, and HR stakeholders across the organization while ensuring compliance with company policies, maintains data accuracy and confidentiality, and provides effective support.

If you are looking for a role where you can truly make a positive impact, take ownership, and champion an extraordinary candidate and employee experience.

Responsibilities:

• Oversee daily HR operations and provide end-to-end HR support (Offer & Contract Management, Onboarding Administration, Medical checks, Background Verification Checks, Data Administration, other Employee Life Cycle Activities)
• Provide first-level support to employees/ on HR-related queries.
• Manage end-to-end employee life cycle transactions, including onboarding, employee data changes, transfers, promotions, organizational changes, leave administration, and offboarding activities.
• Maintain accurate employee records within HR systems to ensure data integrity, confidentiality, compliance, and audit readiness.
• Serve as the first point of contact for employees, managers, and HR stakeholders, providing timely and professional support for HR-related inquiries and requests.
• Process HR transactions in accordance with established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, and customer satisfaction targets.
• Ensure consistent application of HR policies, procedures, and governance requirements across all employee life cycle processes and transactions.
• Collaborate with HR Business Partners, Payroll, Benefits, Talent Acquisition, IT, Finance, and other stakeholders to ensure seamless delivery of employee life cycle services.
• Conduct regular data audits and validations to identify and resolve discrepancies, ensuring employee information remains accurate and up to date across all HR systems.
• Prepare and maintain HR operational reports, dashboards, and metrics, providing insights on workforce data, service delivery performance, and employee life cycle activities.
• Support organizational changes and HR projects, including restructures, system enhancements, process improvements, and other initiatives that enhance operational efficiency and employee experience.
• Drive continuous improvement within the Employee Life Cycle function by identifying process optimization opportunities, standardizing procedures, and contributing to a culture of operational excellence and service quality. Supporting adhoc projects, continuous improvement through automation, workflow optimization, and root-cause analysis.

Technical Knowledge, Skills and Abilities:

• 2-5 years of relevant working experience in Human Resources preferably in a Shared Services/ HR Operations environment.
• Excellent interpersonal skills and high professional standards for customer service and work quality.
• Knowledge and experience in technologies, tools and applications, such as ADP products, HRIS systems, SAP, Docusign and MS office .
• Thorough knowledge of concepts and practices within the HR function and compliance requirements.
• Excellent problem solving skills with high levels of verbal and numerical reasoning.
• Able to deliver the designated work objectives of the role according to the respective project deadline requirements and SLA's.
• Ability to work effectively in situations that require sound decision making and may involve confidential or sensitive matters.
• Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
• Manage day to day cases to ensure customer satisfaction.
• Required to comply with all applicable practices and documentation.
• Basic knowledge of Microsoft Office.
• Bachelor’s Degree in Human Resources Preferred, or recognized qualification/certification in Human Resources.
• Prior HR Shared Services experience preferred.
• Prior HRIS and customer service experience supporting multi-site or remote clients preferred.
• Fluency in English needed.

Impact and Scope:

• Geographic scope of the support provided by this role is global.
• Interacts regularly with employees, line managers and senior leaders across the business.

Key Internal and External Relationships:

• Employees and Line Managers across Smiths divisions and functions.
• HR colleagues supporting the COEs and Smiths divisions.

At Smiths, our values guide everything we do. We act with integrity, always doing what’s right and holding ourselves accountable. We bring passion to our work, striving for excellence and innovation. Our customer focus drives us to deliver outstanding service and solutions. We take ownership of our actions and outcomes, working collaboratively to achieve shared goals. And we treat everyone with respect, fostering an inclusive and supportive environment where diverse perspectives are valued.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)