Front Office Associate Department : Front Office / Guest Services Industry : Hospitality (Hotels & Resorts) Reports To : Front Office Manager / Duty Manager Job Summary The Front Office Associate is responsible for providing excellent guest service and ensuring a smooth check-in/check-out experience. This role acts as the first point of contact for guests, delivering warm hospitality, managing reservations, and handling guest requests efficiently and professionally. Key Responsibilities: Greet and welcome guests upon arrival with a friendly and professional demeanour. Perform check-in and check-out procedures efficiently using the hotel’s PMS (Property Management System). Handle guest inquiries, requests, and complaints promptly and courteously. Maintain up-to-date knowledge of hotel policies, room rates, packages, promotions, and local attractions. Ensure accurate guest billing and payment transactions. Coordinate with housekeeping and other departments to ensure timely room readiness. Manage reservations, cancellations, and modifications in the system. Answer phone calls and handle email communications related to guest services. Maintain cleanliness and organization of the front desk area. Prepare daily reports and handovers for upcoming shifts. Qualifications: Bachelor’s degree or Diploma in Hotel Management or related field preferred. 1–3 years of experience in a front desk or customer service role in the hospitality industry. Proficiency in hotel management software. Strong communication and interpersonal skills. Good command of English (spoken and written); additional languages are a plus. Pleasant personality with a guest-oriented attitude. Ability to work in shifts, including weekends and holidays. Skills Required: Customer service excellence Multitasking and time management Problem-solving abilities Attention to detail Professional appearance and grooming Team collaboration Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,094.22 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Guest relations: 1 year (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person

Sales Executive – JD Department: Sales & Marketing (Male & Female) Location: Yelahanka, Bangalore & Richmond Road (Corporate Office), Bangalore Reports to: Sales Manager / Director of Sales & Marketing Job Summary: We are seeking a dynamic and results-driven Sales Executive to promote our resort’s services and offerings to potential clients. The ideal candidate will have experience in hospitality sales, excellent interpersonal skills, and the ability to close sales while delivering exceptional guest service. The primary responsibility is to drive business by targeting corporate clients, travel agencies, wedding planners, and individual customers for room bookings, events, and other resort services. Key Responsibilities: Sales & Business Development: Identify new business opportunities and markets (corporate, leisure, MICE, weddings). Generate leads through networking, cold calling, online platforms, and field visits. Build and maintain strong client relationships to encourage repeat business. Client Handling: Conduct resort site inspections for potential clients. Prepare customized proposals and quotations based on client requirements. Follow up on leads, negotiate terms, and close sales effectively. Revenue Generation: Meet or exceed monthly and annual sales targets. Upsell resort services such as spa packages, F&B, adventure activities, and banquet services. Marketing Coordination: Coordinate with the marketing team for promotions, digital campaigns, and event tie-ups. Represent the resort at trade shows, travel fairs, and other promotional events. Reporting & Documentation: Maintain accurate sales records in CRM or hotel software. Provide timely reports on sales performance and market trends to management. Requirements: Bachelor’s degree in Hotel Management, Business Administration, or related field. 2–5 years of experience in sales, preferably in the hospitality or resort sector. Strong communication, negotiation, and presentation skills. Ability to work independently and travel as needed. Familiarity with OTA platforms and hospitality CRM systems is an added advantage. Preferred Skills: Fluency in English, Hindi and other local languages. Passionate about the hospitality industry and customer service. Energetic, outgoing, and target-driven personality. Working Conditions: Flexible working hours, including weekends and holidays as required. On-site presence at the resort for client handling and site inspections. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Compensation Package: Bonus pay Performance bonus Yearly bonus Schedule: Day shift Fixed shift Ability to commute/relocate: Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person Speak with the employer +91 9880999048