An Automotive Service Advisor acts as a crucial liaison between customers and the service department in an automotive setting, typically at a dealership or repair shop. Their primary role is to ensure customer satisfaction by effectively communicating service needs, providing estimates, and managing the repair process. Key Responsibilities: Customer Interaction: Greeting customers, listening to their concerns, and documenting their service requests. Needs Assessment: Evaluating the vehicle's issues, providing repair recommendations, and explaining the work needed. Estimating Costs: Developing accurate cost estimates for repairs and maintenance services. Scheduling & Coordination: Scheduling service appointments and coordinating with technicians. Communication: Clearly explaining vehicle issues, repair processes, and costs to customers. Service Recommendation: Recommending necessary services or repairs based on vehicle history and manufacturer guidelines. Order Management: Creating and managing repair orders, ensuring accuracy and completeness. Follow-up: Providing follow-up communication with customers during the repair process. Complaint Resolution: Addressing customer concerns and resolving issues in a timely manner. Sales & Upselling: Identifying opportunities to upsell additional services or products. Record Keeping: Maintaining accurate records of service orders, invoices, and customer information. Quality Assurance: Ensuring the service center meets quality standards and customer satisfaction goals. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Diploma (Preferred) Work Location: In person

An Automotive Service Advisor acts as a crucial liaison between customers and the service department in an automotive setting, typically at a dealership or repair shop. Their primary role is to ensure customer satisfaction by effectively communicating service needs, providing estimates, and managing the repair process. Key Responsibilities: Customer Interaction: Greeting customers, listening to their concerns, and documenting their service requests. Needs Assessment: Evaluating the vehicle's issues, providing repair recommendations, and explaining the work needed. Estimating Costs: Developing accurate cost estimates for repairs and maintenance services. Scheduling & Coordination: Scheduling service appointments and coordinating with technicians. Communication: Clearly explaining vehicle issues, repair processes, and costs to customers. Service Recommendation: Recommending necessary services or repairs based on vehicle history and manufacturer guidelines. Order Management: Creating and managing repair orders, ensuring accuracy and completeness. Follow-up: Providing follow-up communication with customers during the repair process. Complaint Resolution: Addressing customer concerns and resolving issues in a timely manner. Sales & Upselling: Identifying opportunities to upsell additional services or products. Record Keeping: Maintaining accurate records of service orders, invoices, and customer information. Quality Assurance: Ensuring the service center meets quality standards and customer satisfaction goals. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Diploma (Preferred) Work Location: In person