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Hiring Sr. Customer Support - International Voice Gurugram

1 - 5 years

3 - 5 Lacs

Gurugram

Posted:1 week ago

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Job Description

SUMMARY


Title: Senior Customer Support Representative International Voice Process
Location: Gurgaon (Cyber City)
Job Type: Full - Time
Industry: BPO / ITES / Customer Service
Role Category: Customer Service / International Voice Process

Job Summary:

We are hiring experienced professionals for the role of Senior Customer Support Executive International Voice Process in Gurgaon. The role involves handling global customer interactions, primarily focused on billing-related queries, ensuring accurate resolution and high customer satisfaction in a fast-paced environment.

Key Responsibilities:

  • Handle inbound international voice calls related to billing and account queries
  • Resolve billing discrepancies, payment issues, and account concerns
  • Provide accurate, prompt, and professional customer support
  • Maintain high standards of communication, empathy, and problem-solving
  • Work effectively in rotational shifts across global time zones
  • Ensure compliance with company policies and quality standards


Requirements
  • Minimum 1yr+ experience in International Voice Process (mandatory)
  • Freshers are not eligible
  • Qualification: UG / Graduate / PG (any discipline)
  • Excellent English communication skills (spoken & written)
  • Strong interpersonal and conflict-resolution skills
     Candidates with max 30 -45 days’ notice period preferred

Work Details:

  • Work Mode: Work From Office
  • Shift: UK Rotational shifts
  • Week Off: 2 rotational offs


Benefits
Salary: Up to 7 LPA (based on experience)
Both-side cab facility
Opportunity to work with a captive unit
Career growth through Internal Job Postings (IJP) across roles and business units

Skills Required

Senior International voice Hiring Voice support Voice process International SR Customer support

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Work Mode

Work from Office

Job Type

Full Time

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