Hiring Senior Process Analyst For Leading Insurance &Consulting Firm!!

Job Description

Warm Greetings from Rivera Manpower Services! WORK LOCATION :Bangalore We are hiring candidates with excellent communication skills and a minimum of 4+ years of experience in international voice processes, preferably in Banking voice, Insurance voice Can apply. Mandatory Requirement: Experience in the above domains Willingness to work in US shifts Call and book your interview slots: 7829336034 / 7829336202 / 9380300644 /9986267393 JD for Senior Process Analyst Primary Responsibilities • Act as the primary point of contact for the branch, providing comprehensive support • Responsible for end to end support of the policy lifecycle services • Participate in renewal review meetings alongside Producer, CSM and sales team • Support a team of 5-7 Client Service Managers at the branch • Take Proactive measures to initiate pre and post-renewal activities promptly • Monitor and follow up on triggered activities, ensuring their accuracy and timely completion • Handle queries effectively, aiming to minimize re-work at service center • Collaborates with branch to identify time consuming activities that can be offshored to service center • Foster and maintain a positive relationship with branch staff to enhance the overall customer experience III. Skills and Competencies • Excellent Written and Oral communication skills • Interpersonal skills • Proactive • Ownership and Accountability • Insurance domain knowledge • Logical thinking and decision making IV. Minimum Qualifications and Experience • Graduate with 5+ years of experience in an Insurance domain (BFSI) • Insurance certification good to have • Transition/onboarding of service - good to have • SPOC - Single Point of Contact role for operations - good to have • Onshore travel experience – good to have