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Hiring Senior Process Analyst For Leading Insurance &Consulting Firm!!

4 - 9 years

4 - 7 Lacs

Bengaluru / Bangalore, Karnataka, India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

customer service International Voice Support Customer Support

Work Mode

On-site

Job Type

Full Time

Job Description

JD for Senior Process Analyst Primary Responsibilities Act as the primary point of contact for the branch, providing comprehensive support Responsible for end to end support of the policy lifecycle services Participate in renewal review meetings alongside Producer, CSM and sales team Support a team of 5-7 Client Service Managers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities, ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborates with branch to identify time consuming activities that can be offshored to service center Foster and maintain a positive relationship with branch staff to enhance the overall customer experience I. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Proactive Ownership and Accountability Insurance domain knowledge Logical thinking and decision making Il. Minimum Qualifications and Experience Graduate with 5+ years of experience in an Insurance domain (BFSI) Insurance certification good to have Transition/onboarding of service - good to have SPOC - Single Point of Contact role for operations - good to have Onshore travel experience good to ha ve

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