Hiring: International Voice Customer Support Executive – Hyderabad

Hiring: International Voice Customer Support Executive – Hyderabad

Location: Hyderabad
Experience: International Voice Process Experience Mandatory
Salary: Up to ₹7 LPA
Education: Graduation Mandatory
Notice Period: Immediate Joiners Only
Work Mode: Work From Office (if applicable)
Shift: Rotational Shifts, Including Night Shifts

Job Overview

Are you passionate about customer service, technology, and sales? We are looking for enthusiastic and customer-focused professionals with international voice process experience to join our team in Hyderabad.

If you have excellent English communication skills, strong problem-solving abilities, and experience in cross-selling or upselling, this is an exciting opportunity for you!

Key Responsibilities

• Handle international customer interactions through voice and chat.
• Resolve customer queries related to subscriptions, billing, refunds, account access, and software installation.
• Ensure First Call Resolution (FCR) by providing effective solutions.
• Assist customers with technical troubleshooting across Windows, iOS, Android, and MacOS.
• Identify opportunities for cross-selling, upselling, and customer retention.
• Understand customer requirements and recommend suitable products or upgrades.
• Maintain accurate customer records and update interactions in CRM systems.
• Handle escalations professionally and ensure timely resolution.
• Meet customer satisfaction, quality, and sales performance targets.

Mandatory Requirements

• Graduation is mandatory.
• International Voice Process experience is mandatory.
• Excellent verbal and written English communication skills.
• English proficiency at B2 level or above (C1 preferred).
• Experience in cross-selling and upselling.
• Strong customer handling and problem-solving skills.
• Good analytical and troubleshooting abilities.
• Must be an immediate joiner.
• Must be willing to work rotational shifts, including night shifts.
• Must be comfortable working from Hyderabad.

Good to Have

• Experience in SaaS or software product support.
• Basic troubleshooting knowledge of Windows, iOS, Android, and MacOS.
• Experience with CRM tools and customer case management.
• Knowledge of subscriptions, software licensing, and technical support.

Salary & Benefits

• Salary up to ₹7 LPA, based on experience and communication skills.
• Opportunity to work with global customers.
• Professional growth and learning opportunities.

Ready for Your Next Career Move?

If you have international voice experience, excellent communication skills, and are ready to join immediately, we would love to hear from you!

Apply Now! Don't miss this opportunity to take your career to the next level.

Pay: ₹25,000.00 - ₹58,333.00 per month

Work Location: In person