We are an IT Staffing and Consulting company seeking a highly experienced, confident, and results-oriented HR & Operations Manager to take complete ownership of our Hyderabad office operations.
The ideal candidate will be responsible for managing HR activities, recruitment, employee performance, floor operations, team leads, attendance, payroll coordination, and office administration.
This is a leadership position requiring someone who can independently manage a team of 10–25 employees, establish accountability, maintain workplace discipline, and ensure daily business targets are achieved.
The selected candidate will serve as the primary point of contact between the India office and USA-based management.
Key Responsibilities
1. HR Management & Recruitment
- Manage end-to-end internal recruitment, including sourcing, interviewing, selection, and onboarding.
- Handle employee documentation, offer letters, appointment letters, and exit formalities.
- Maintain employee records, attendance, leave, and payroll information.
- Manage employee grievances, conflicts, performance reviews, and disciplinary processes.
- Develop and implement HR policies and employee engagement initiatives.
- Coordinate statutory HR compliance with the company's designated advisors.
2. Complete Floor Operations
- Take responsibility for the day-to-day functioning of the Hyderabad office.
- Supervise employees, recruiters, team leads, and department heads.
- Monitor attendance, punctuality, productivity, and professional conduct.
- Ensure employees follow company procedures and assigned work schedules.
- Identify operational inefficiencies and implement corrective measures.
- Resolve routine workplace issues independently and escalate critical matters to management.
3. Team Leadership & Performance Management
- Establish measurable daily, weekly, and monthly performance targets.
- Conduct team meetings and individual performance reviews.
- Monitor recruitment, submissions, interviews, placements, and other relevant business metrics.
- Provide coaching and support to underperforming employees.
- Hold team leads accountable for their respective departments.
- Promote a professional, productive, and accountable work environment.
4. IT Staffing Operations
- Understand and monitor IT staffing and recruitment workflows.
- Coordinate with recruitment teams, account managers, and business development teams.
- Track candidate pipelines, submissions, interviews, offers, and placements.
- Ensure timely follow-up on client requirements and pending activities.
- Maintain accurate operational records and management dashboards.
5. Payroll & Office Administration
- Verify attendance, leave, incentives, and payroll inputs.
- Coordinate monthly payroll processing with the finance team.
- Manage office facilities, vendors, assets, and administrative requirements.
- Maintain expense records and ensure expenditures follow approved budgets.
- Ensure compliance with applicable company policies and statutory requirements.
6. Reporting to USA Management
- Provide structured daily operational reports.
- Conduct regular management review calls.
- Highlight employee performance issues, operational risks, and recruitment progress.
- Provide recommendations to improve productivity and business efficiency.
- Maintain transparency in all employee, operational, and financial matters.
Required Qualifications
- Bachelor's degree in HR, Business Administration, Management, or a related field.
- 6–10 years of relevant experience in HR, operations, recruitment, or team management.
- Previous experience managing an office or operational team.
- Strong knowledge of recruitment and HR processes.
- Experience in IT staffing or consulting preferred.
- Excellent English communication and interpersonal skills.
- Strong leadership, conflict resolution, and decision-making abilities.
- Proficiency in Microsoft Excel, reporting tools, and HR management systems.
- Ability to work independently with USA-based management.
Preferred Experience
- Prior experience in US IT Staffing, Bench Sales, or Recruitment Operations.
- Experience supervising multiple teams or departments.
- Familiarity with recruitment KPIs, ATS systems, and staffing workflows.
- Experience working with US-based management.
- Proven ability to improve employee productivity and operational efficiency.
Pay: ₹80,000.00 - ₹100,000.00 per month
Work Location: In person
