Hiring for International Voice & Chat Process

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our Chat, Voice, and Blended processes. The candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through voice calls, chat, or both depending on the assigned process.
• Understand customer concerns and provide appropriate solutions.
• Maintain a professional and courteous approach while interacting with customers.
• Resolve customer issues within defined timelines and process guidelines.
• Accurately document customer interactions and update relevant systems.
• Follow company policies, SOPs, quality standards, and compliance requirements.
• Achieve defined productivity, quality, CSAT, and performance targets.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain confidentiality of customer and company information.
• Demonstrate good communication and active listening skills.

Process Requirements

Voice Process

• Handle inbound/outbound customer calls.
• Provide clear and professional verbal communication.
• Resolve queries while maintaining call quality and productivity.

Chat Process

• Handle multiple customer conversations through chat.
• Provide quick, accurate, and grammatically correct responses.
• Maintain response-time and customer satisfaction targets.

Blended Process

• Handle both voice calls and chat interactions based on business requirements.
• Flexibility to switch between channels while maintaining quality and productivity.

Eligibility

• Minimum qualification: 12th Pass / Graduate.
• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Customer-service-oriented attitude.
• Ability to work in rotational shifts, including weekends, if required.

Desired Skills

• Excellent communication skills.
• Good problem-solving ability.
• Patience and empathy while handling customers.
• Basic knowledge of MS Office and computer applications.
• Ability to multitask and work under pressure.
• Strong team-player attitude.

What We Offer

• Competitive salary.
• Incentives based on performance.
• Training and development opportunities.
• Career growth opportunities.
• Supportive work environment.
• Employee benefits as applicable.

Candidates who are passionate about customer service and looking to build a career in the BPO/customer-support industry are encouraged to apply.

Pay: ₹17,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person