Hiring Experienced candidates - Technical Support Voice

Greeting from Sutherland!

We are looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence.

This is a Full-Time (40 hours per week) position.

Key job responsibilities:

Providing prompt, efficient, detailed service by engaging directly with customers

Patiently listen to, understand, and solve complex technical customer issues

Investigating, documenting, and resolving issues

Providing world class support to customers

Navigating multiple system applications and researching applicable solutions with ease

Developing detailed knowledge about products, services and features

Providing advanced device troubleshooting solutions

Being a voice and advocate for our customers when something doesnt feel right

Working with cross-functional support teams to ensure a consistent and high-quality level of support

Acting as an advocate for our customers by reporting and acting on observed areas for improvement

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

This position may require you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers.

Basic qualifications:

High School Graduate/ Diploma, one-year-plus of customer experience, or one-year-plus working directly with customers, or enrolled in college/university

Standard qualifications include: (a) Typing Speed (minimum of 30 AWPM for voice and 32 AWPM for chat), (b) Grammar, (c) Active Listening, (d) Attention to Detail, (e) Critical Thinking, (f) Problem Solving, (g) Conflict Resolution/ Resilience, and Engagement.

Strong interest in consumer technology

Experience troubleshooting technical devices

Basic understanding of networks / Wi-Fi connectivity

Patience working with customers that are slower to learn new technologies

Ability to communicate and present a professional, courteous, and patient demeanor over the phone

Ability to foster positive relationships

Flexibility with full-time schedule, including shift assignments on weekends/evenings

Problem-solving skills, thinking outside of the box

Proficiency with learning new technology

Shift & Work Details:

5-day work week with rotational shifts

Predominantly night shifts

Two-way cab facility provided (up to 25 km radius based on shift timing)

Work Location

Sutherland-

A1 Block, Ground Floor, Gateway Office Parks Perungalathur, Chennai

Landmark: Opposite Perungalathur Railway Station

Selection Process

1. HR Interview

2. SD Panel Interview

3. Voice Assessment

Note:

Looking for Immediate joiners who can join us 03rd November.

Other domain experience will not be considered as an experience.

Interested candidates can share their Resume to

" Nanditha - 7305721753" / nanditha@sutherlandglobal.com

Disclaimer:

Sutherland never asks for payment or favors in exchange for job opportunities. Report suspicious activity to TAHelpdesk@Sutherlandglobal.com.