Hindi Customer Care Executive

Front Office Executive Cum Telecaller

Industry: Aesthetic Hair & Skin Clinic
Experience: 1–3 Years | Freshers with good communication skills may apply
Joining: Immediate Joiners Preferred

Roles & Responsibilities

• Handle front-office operations, patient registration, appointments, and reception activities.
• Attend incoming calls and make outbound telecalling to new and existing clients.
• Explain hair and skin treatments, aesthetic procedures, packages, and treatment processes to clients.
• Follow up with leads, enquiries, missed appointments, and existing patients.
• Schedule and confirm consultations and treatment appointments.
• Maintain patient records, enquiry details, follow-up reports, and daily calling data.
• Coordinate with doctors, nurses, and clinic staff for smooth patient flow.
• Build and maintain good relationships with clients and provide excellent customer service.
• Handle billing, invoices, payments, discounts, and package-related coordination.
• Address client queries professionally and escalate concerns to the concerned team when required.
• Collect patient feedback and maintain a positive patient experience.
• Achieve daily/monthly calling, follow-up, appointment, and conversion targets.
• Support the clinic team in maintaining a professional and welcoming environment.

Requirements

• Good communication and interpersonal skills.
• Experience in telecalling, front office, customer service, or healthcare/aesthetic clinics is preferred.
• Basic knowledge of hair, skin, aesthetic, and cosmetic treatments is an advantage.
• Good computer knowledge and basic MS Office skills.
• Pleasant personality with a customer-focused approach.
• Ability to handle multiple calls, appointments, and patient queries efficiently.
• Immediate joiners preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person