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Senior Solution Engineer Hitachi Careers

10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Service Support Engineer at Hitachi Energy, you will play a crucial role in providing first-line support to customers and the global HE networks. Your responsibilities will include: - Being the initial point of contact for customers, responding to incoming calls, emails, and web inquiries promptly and professionally. - Logging tickets in the Sales force tool and monitoring the Case Log on an hourly and daily basis. - Working internally and with customers to resolve and close open cases, continuously learning about Hitachi Energy products and services to enhance your knowledge and skills. - Acting as a customer advocate for timely issue response, resolution, and escalation. - Reporting a...

Posted 3 days ago

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