Helpdesk / Technical Support Executive (IT)

Job Description: Helpdesk Technical Support Executive (IT)

Job Title: Helpdesk Technical Support Executive
Department: IT Support
Experience: 1–3 Years
Employment Type: Full-Time

Job Summary

We are looking for a technically sound and customer-focused Helpdesk Technical Support Executive to provide day-to-day IT support, troubleshoot technical issues, and ensure employees have the tools and systems they need to work efficiently.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot desktops, laptops, printers, email, internet connectivity, and other IT equipment.
• Assist with user account creation, password resets, access permissions, and email setup.
• Install, configure, and maintain operating systems, applications, and IT devices.
• Diagnose and resolve basic LAN, Wi-Fi, VPN, and connectivity issues.
• Maintain IT support tickets, document issues, and track resolutions.
• Assist with onboarding and offboarding by setting up or disabling user accounts and access.
• Coordinate with vendors or senior IT teams for complex technical issues.
• Maintain IT inventory, software licenses, and equipment records.
• Follow IT security policies, data protection guidelines, and standard troubleshooting procedures.

Required Skills & Qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field preferred.
• Good understanding of computer hardware, operating systems, and software troubleshooting.
• Knowledge of Windows OS, Microsoft Office/Microsoft 365, email systems, and basic networking.
• Familiarity with LAN, Wi-Fi, IP addresses, DNS, DHCP, and VPN troubleshooting.
• Understanding of user account management, permissions, and basic IT security.
• Strong problem-solving and communication skills.
• Ability to explain technical issues in simple terms and support non-technical users.
• Willingness to learn new tools, technologies, and systems.

Preferred Qualifications

• Experience with helpdesk ticketing systems and remote support tools.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with IT asset management and endpoint security tools.

Ideal Candidate

A hands-on, proactive individual with practical IT knowledge, good troubleshooting skills, and the ability to resolve day-to-day technical issues independently while providing responsive support to employees.

Pay: ₹35,000.00 - ₹55,000.00 per month

Application Question(s):

• Current CTC?
• Expected CTC?
• Notice Period?
• We need someone with experience in production/Manufacuring/industrial graphic designing who can create maufacturing art work in CorelDraw/SolidWorks or both.

Experience:

• Technical support: 1 year (Required)
• Basix IT: 1 year (Required)

Language:

• Fluent English (Required)

Location:

• Pune, Maharashtra (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person