Job
Description
You will be joining a business that operates in the Business Process Outsourcing (BPO) and Insurance Services sector in India. Your role as an Insurance Operations Specialist (English) will involve processing end-to-end insurance transactions, handling customer and insurer communications, performing document verification and data-entry with high accuracy, managing caseloads to meet targets, reconciling policy and claim records, contributing to process-improvement initiatives, and maintaining operational documentation. **Key Responsibilities:** - Process end-to-end insurance transactions such as policy issuance, endorsements, renewals, and claims - Handle inbound/outbound customer and insurer communications in clear English via phone, email, and ticketing platforms - Perform document verification, KYC checks, and data-entry accurately to meet compliance standards - Manage caseloads to meet SLA and TAT targets; escalate complex cases when necessary - Reconcile policy and claim records, identify discrepancies, and coordinate corrective actions - Contribute to process-improvement initiatives and maintain up-to-date case notes and operational documentation **Qualifications Required:** - Fluent in English (spoken and written) - Prior experience in insurance operations, claims processing, or policy administration - Proficiency with CRM platforms and policy/claims management systems - Strong MS Excel skills including data entry, basic formulas, and filtering - Experience with KYC and document verification processes - Proven ability to meet SLA and TAT targets in a high-volume environment If you are detail-oriented, fluent in English, and experienced in insurance back-office or claims operations, this role offers an opportunity to join a high-performing operations team and grow within the insurance services domain. You will be joining a business that operates in the Business Process Outsourcing (BPO) and Insurance Services sector in India. Your role as an Insurance Operations Specialist (English) will involve processing end-to-end insurance transactions, handling customer and insurer communications, performing document verification and data-entry with high accuracy, managing caseloads to meet targets, reconciling policy and claim records, contributing to process-improvement initiatives, and maintaining operational documentation. **Key Responsibilities:** - Process end-to-end insurance transactions such as policy issuance, endorsements, renewals, and claims - Handle inbound/outbound customer and insurer communications in clear English via phone, email, and ticketing platforms - Perform document verification, KYC checks, and data-entry accurately to meet compliance standards - Manage caseloads to meet SLA and TAT targets; escalate complex cases when necessary - Reconcile policy and claim records, identify discrepancies, and coordinate corrective actions - Contribute to process-improvement initiatives and maintain up-to-date case notes and operational documentation **Qualifications Required:** - Fluent in English (spoken and written) - Prior experience in insurance operations, claims processing, or policy administration - Proficiency with CRM platforms and policy/claims management systems - Strong MS Excel skills including data entry, basic formulas, and filtering - Experience with KYC and document verification processes - Proven ability to meet SLA and TAT targets in a high-volume environment If you are detail-oriented, fluent in English, and experienced in insurance back-office or claims operations, this role offers an opportunity to join a high-performing operations team and grow within the insurance services domain.
