HCL tech hiring For AJO+ CJO role

Role & responsibilities

• Design and develop omnichannel customer journeys using Adobe Journey Optimizer.
• Configure customer audiences, segmentation rules, offers, and decisioning strategies.
• Build and maintain integrations between Adobe Experience Platform and enterprise applications.
• Develop event-based and real-time customer engagement solutions.
• Support campaign execution across Email, SMS, Push Notifications, and In-App channels.
• Participate in solution design and technical review sessions.
• Troubleshoot campaign, profile, audience qualification, and journey execution issues.
• Collaborate with architects, analysts, and QA teams to deliver high-quality solutions.
• Mentor junior developers and promote development best practices.
• Support release management and production deployments.

Preferred candidate profile

• Minimum 5+ years of MarTech, Marketing Automation, or Digital Experience implementation experience.
• Hands-on experience with Adobe Journey Optimizer (AJO).
• Strong experience with Adobe Experience Platform (AEP).
• Knowledge of Customer Orchestration concepts and implementations.
• Experience with audience management, segmentation, and offer decisioning.
• Strong understanding of APIs, JSON, JavaScript, and data integrations.
• Experience working with customer data models and event-driven architectures.
• Strong problem-solving and troubleshooting skills.
• Experience working in Agile delivery environments.