Role & responsibilities Preferred candidate profile Do you want to help change the world? Learn more about the role: To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables. What you will be doing: Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed. Participating in ongoing training/education of industry standards and Enphase product-specific information. Assist other team members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee manual. Performing other duties as assigned. Support operational hours (India team) are 1 PM 10:00 PM, Sun to Sat. Start and finish times for team Shift French (1 PM to 9PM) , Spanish ( 9 PM to 6 AM). Candidate must be comfortable for TECH Support ( ELECTRICAL). members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends. Who you are and what you bring: Should be a Graduate B.E/B.Tech/M.Sc/MCA/B.Sc/BCA Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position. Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers. Experience working in a fast-paced technical support or customer service position. Strong verbal and written communication skills. Proficient in French. C1 certification is required. Computer literate (PC skills essential, Mac OS desirable) A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable. IMPORTANT NOTE - Please apply as per required Graduation / PG criteria only.

Role & responsibilities Skill Set: Java, database Skill to Evaluate: Java Architecture, video streaming, database Experience: 10 to 16 Years Location: Pune, Maharashtra, India Job Description: Following are expectations in addition to typical duties and responsibilities: Produce high-quality, maintainable, and scalable software to support IoT (Internet of Things) applications following established coding standards Participate in peer reviews and pull requests to yield high-quality software Be proactive in raising concerns with development activities to increase code quality Experience with Agile methodologies and Scrum Experience in creating technical documentation Ability to debug, troubleshoot, and self-diagnose issues in software development Ability to interface with the scrum team, product owners, and scrum masters for ticket/issue management Maintain platform-specific software knowledge of key software application features, frameworks, and components in middleware Lead and contribute to technical discussions in the community of practice, design review, or other technical meeting forums Lead will serve as primary point person and scrum team representative for interactions with the product owner, front end, middleware, DevOps, and firmware functional teams to implement new features