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Customer Relationship Manager Godrej Properties

4.0 - 9.0 years

5 - 12 Lacs

gurugram

Work from Office

Role & responsibilities CRM- RM . Drive Customer Experience Drive Collections Efficiencies Responsible for reducing customer outstanding Responsible for Process Adherence & Process Audit Scores Customer Query Management by ensuring TATs are met Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins New Process Creation, wherever applicable Coordinates between departments and the customer to resolve customer queries Represents customer queries at the Corporate Office The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s). CRG (Customer Records Group) Team: Pre-l...

Posted 1 month ago

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