Job Title: Customer Relationship Manager (CRM) Location: Sankrail Industrial Park, Howrah, West Bengal Company Name: HR Steel Industries Department: Sales & Marketing Reports to: Director Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction. Job Purpose: The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty. Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution. Understand customer needs and provide tailored solutions to meet their requirements. Data Management & Reporting: Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery. Prepare regular reports on customer activities, feedback, and sales performance for internal teams. Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery. Collaboration with Sales & Operations: Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers. Collaborate with the operations team to ensure the accurate and timely delivery of products to customers. Provide input into product development and feedback from customers to improve the overall product offering. Problem-Solving & Conflict Resolution: Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention. Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently. Customer Feedback & Surveys: Implement and manage regular customer satisfaction surveys to gather feedback on products and services. Use customer insights to propose improvements to processes, products, and customer engagement strategies. Market Knowledge: Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations. Provide strategic insights to senior management based on market research and customer data. Customer Retention Strategies: Develop and execute strategies to enhance customer retention and satisfaction. Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support. Key Performance Indicators (KPIs): Customer satisfaction scores (CSAT). Retention rates and repeat customer business. Timeliness of issue resolution (response and resolution time). Sales growth with existing customers (cross-sell and upsell). Accuracy and completeness of customer data management. Customer feedback scores (through surveys and surveys response). Qualifications and Experience: Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market. Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking. Prior experience in handling large datasets, customer orders, and generating actionable insights from data. Skills and Competencies: Technical Skills: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting). Customer Service Skills: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution. Organizational Skills: Ability to handle multiple tasks and projects efficiently in a fast-paced environment. Analytical Thinking: Strong ability to interpret customer data and insights to propose actionable solutions. Market Knowledge: In-depth understanding of the industrial market and customer needs in this sector. Teamwork: Ability to collaborate across different departments to ensure customer success. Personal Attributes: Proactive and self-driven. Strong attention to detail and organizational skills. High level of professionalism with a customer-centric attitude. Excellent time management and multitasking abilities. Strong problem-solving capabilities. Why HR Steel Industries? At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have the opportunity to work on exciting projects, be part of an innovative culture, and contribute to the growth of a rapidly expanding organization. Application Process: Interested candidates are invited to submit their resume and cover letter detailing relevant experience to hr@hrsteel.com. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person

Job Title: Customer Relationship Manager (CRM) Location: Sankrail Industrial Park, Howrah, West Bengal Company Name: HR Steel Industries Department: Sales & Marketing Reports to: Director Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction. Job Purpose: The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty. Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution. Understand customer needs and provide tailored solutions to meet their requirements. Data Management & Reporting: Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery. Prepare regular reports on customer activities, feedback, and sales performance for internal teams. Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery. Collaboration with Sales & Operations: Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers. Collaborate with the operations team to ensure the accurate and timely delivery of products to customers. Provide input into product development and feedback from customers to improve the overall product offering. Problem-Solving & Conflict Resolution: Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention. Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently. Customer Feedback & Surveys: Implement and manage regular customer satisfaction surveys to gather feedback on products and services. Use customer insights to propose improvements to processes, products, and customer engagement strategies. Market Knowledge: Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations. Provide strategic insights to senior management based on market research and customer data. Customer Retention Strategies: Develop and execute strategies to enhance customer retention and satisfaction. Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support. Key Performance Indicators (KPIs): Customer satisfaction scores (CSAT). Retention rates and repeat customer business. Timeliness of issue resolution (response and resolution time). Sales growth with existing customers (cross-sell and upsell). Accuracy and completeness of customer data management. Customer feedback scores (through surveys and surveys response). Qualifications and Experience: Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market. Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking. Prior experience in handling large datasets, customer orders, and generating actionable insights from data. Skills and Competencies: Technical Skills: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting). Customer Service Skills: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution. Organizational Skills: Ability to handle multiple tasks and projects efficiently in a fast-paced environment. Analytical Thinking: Strong ability to interpret customer data and insights to propose actionable solutions. Market Knowledge: In-depth understanding of the industrial market and customer needs in this sector. Teamwork: Ability to collaborate across different departments to ensure customer success. Personal Attributes: Proactive and self-driven. Strong attention to detail and organizational skills. High level of professionalism with a customer-centric attitude. Excellent time management and multitasking abilities. Strong problem-solving capabilities. Why HR Steel Industries? At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have the opportunity to work on exciting projects, be part of an innovative culture, and contribute to the growth of a rapidly expanding organization. Application Process: Interested candidates are invited to submit their resume and cover letter detailing relevant experience to hr@hrsteel.com. Top of Form Bottom of Form Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9073347316

Job Title : Electrician Location : Sankrail Industrial Park, Howrah, West Bengal Company : HR Steel Industries Pvt Ltd Experience : 4-5 years in plant electrical maintenance role Employment Type : Full-time Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, and we believe in providing our employees with opportunities for continuous learning and development. Job Pupose: We are seeking a skilled and experienced Electrician to join our team. The ideal candidate will have at least 5 years of experience in electrical installation, maintenance, and repair, particularly in a plant environment. The Electrician will be responsible for ensuring the smooth operation of electrical systems and performing maintenance work in a safe and efficient manner. Key Responsibilities : Motor Connections : Good knowledge in connecting different types of motors and ensuring their proper functionality. Star Delta Connection : Proficiency in Star Delta motor connections and understanding of motor control systems. Overhead Crane Maintenance : Responsible for the upkeep and maintenance of overhead cranes and their electrical components. Amperage Parameters : Monitor and ensure correct amperage levels for various electrical equipment and machinery. Earthing Checks : Perform regular earthing checks to ensure electrical systems are safe and properly grounded. Wire Sizing : Good understanding of various wire sizes and their applications in electrical installations. Electrical Testing : Test electrical systems and components for functionality, safety, and adherence to industry standards. Fuses : Knowledge of fuses, their ratings, and troubleshooting electrical issues related to fuses. Qualifications & Skills : Experience : Minimum of 5 years of experience as an Electrician in a plant or industrial environment. Education : Diploma in Electrical Engineering or equivalent. Certifications : Holding a valid Electrician License. Technical Skills : Familiarity with motor control systems, including Star Delta connections. Proficiency in electrical system testing, troubleshooting, and repair. Knowledge of electrical safety practices, wiring standards, and electrical codes. Physical Requirements : Ability to work in tight or confined spaces. Comfortable working at heights or in challenging environments such as plant floors and machinery areas. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced, expanding company. Supportive and team-oriented work environment. How to Apply : If you are ready to take on a key role in maintaining electrical systems and ensuring smooth plant operations, we’d love to hear from you! Apply here: hr@hrsteel.com Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Minimum 5 yrs experience Electrician Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Minimum 5 yrs experience Electrician Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job Title : Executive Assistant Department : Management Location : Sankrail Industrial Park, Howrah, West Bengal Employment Type : Full-Time Minimum Experience : 5 years in a similar field Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, where employees can excel and contribute to the company's success. Job Purpose: The Executive Assistant will be responsible for supporting the Director in managing their daily schedule and overseeing various operational aspects. This includes monitoring team targets, collaborating with different departments, and ensuring efficient administrative operations. Key Responsibilities : Schedule Management Manage and maintain the Director's daily calendar, ensuring effective time management and prioritization of tasks. Operational Oversight Monitor and supervise all operational activities to ensure efficiency and adherence to targets. Collaborate closely with production and marketing teams to track and achieve their respective targets. Department Collaboration Facilitate effective communication and collaboration across cross-functional departments and other functional areas as needed. Administrative Support Provide administrative support including drafting correspondence, preparing presentations, and organizing meetings. Information Management Maintain confidential records and files, ensuring accuracy and accessibility as required. Reporting Prepare reports, presentations, and analyses as directed by the Director. Qualifications & Skills : Minimum of 5 years of experience in an executive assistant or similar role. Strong organizational skills and attention to detail. Ability to manage multiple tasks simultaneously while maintaining high standards of accuracy. Proactive and able to anticipate the needs of the Director and teams. Strong communication and interpersonal skills, with the ability to work across departments effectively. Personal Attributes : Proactive : Takes initiative and anticipates needs. Confidentiality : Demonstrates discretion and handles confidential information appropriately. Team Player : Works effectively within a team and across departments. Problem-Solving Skills : Ability to identify issues and implement effective solutions. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced and dynamic industrial environment. A collaborative and supportive work culture that values innovation and teamwork. How to Apply : If you are ready to make a significant impact and have the required experience and skills, please send your resume and cover letter Job Types: Full-time, Permanent Pay: ₹11,642.61 - ₹33,651.12 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person

Job Title : Executive Assistant Department : Management Location : Sankrail Industrial Park, Howrah, West Bengal Employment Type : Full-Time Minimum Experience : 5 years in a similar field Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, where employees can excel and contribute to the company's success. Job Purpose: The Executive Assistant will be responsible for supporting the Director in managing their daily schedule and overseeing various operational aspects. This includes monitoring team targets, collaborating with different departments, and ensuring efficient administrative operations. Key Responsibilities : Schedule Management Manage and maintain the Director's daily calendar, ensuring effective time management and prioritization of tasks. Operational Oversight Monitor and supervise all operational activities to ensure efficiency and adherence to targets. Collaborate closely with production and marketing teams to track and achieve their respective targets. Department Collaboration Facilitate effective communication and collaboration across cross-functional departments and other functional areas as needed. Administrative Support Provide administrative support including drafting correspondence, preparing presentations, and organizing meetings. Information Management Maintain confidential records and files, ensuring accuracy and accessibility as required. Reporting Prepare reports, presentations, and analyses as directed by the Director. Qualifications & Skills : Minimum of 5 years of experience in an executive assistant or similar role. Strong organizational skills and attention to detail. Ability to manage multiple tasks simultaneously while maintaining high standards of accuracy. Proactive and able to anticipate the needs of the Director and teams. Strong communication and interpersonal skills, with the ability to work across departments effectively. Personal Attributes : Proactive : Takes initiative and anticipates needs. Confidentiality : Demonstrates discretion and handles confidential information appropriately. Team Player : Works effectively within a team and across departments. Problem-Solving Skills : Ability to identify issues and implement effective solutions. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced and dynamic industrial environment. A collaborative and supportive work culture that values innovation and teamwork. How to Apply : If you are ready to make a significant impact and have the required experience and skills, please send your resume and cover letter Job Types: Full-time, Permanent Pay: ₹11,642.61 - ₹33,651.12 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person

Job Title: Customer Relationship Manager (CRM) Location: Sankrail Industrial Park, Howrah, West Bengal Company Name: HR Steel Industries Department: Sales & Marketing Reports to: Director Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction. Job Purpose: The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty. Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution. Understand customer needs and provide tailored solutions to meet their requirements. Data Management & Reporting: Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery. Prepare regular reports on customer activities, feedback, and sales performance for internal teams. Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery. Collaboration with Sales & Operations: Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers. Collaborate with the operations team to ensure the accurate and timely delivery of products to customers. Provide input into product development and feedback from customers to improve the overall product offering. Problem-Solving & Conflict Resolution: Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention. Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently. Customer Feedback & Surveys: Implement and manage regular customer satisfaction surveys to gather feedback on products and services. Use customer insights to propose improvements to processes, products, and customer engagement strategies. Market Knowledge: Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations. Provide strategic insights to senior management based on market research and customer data. Customer Retention Strategies: Develop and execute strategies to enhance customer retention and satisfaction. Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support. Key Performance Indicators (KPIs): Customer satisfaction scores (CSAT). Retention rates and repeat customer business. Timeliness of issue resolution (response and resolution time). Sales growth with existing customers (cross-sell and upsell). Accuracy and completeness of customer data management. Customer feedback scores (through surveys and surveys response). Qualifications and Experience: Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market. Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking. Prior experience in handling large datasets, customer orders, and generating actionable insights from data. Skills and Competencies: Technical Skills: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting). Customer Service Skills: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution. Organizational Skills: Ability to handle multiple tasks and projects efficiently in a fast-paced environment. Analytical Thinking: Strong ability to interpret customer data and insights to propose actionable solutions. Market Knowledge: In-depth understanding of the industrial market and customer needs in this sector. Teamwork: Ability to collaborate across different departments to ensure customer success. Personal Attributes: Proactive and self-driven. Strong attention to detail and organizational skills. High level of professionalism with a customer-centric attitude. Excellent time management and multitasking abilities. Strong problem-solving capabilities. Why HR Steel Industries? At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have the opportunity to work on exciting projects, be part of an innovative culture, and contribute to the growth of a rapidly expanding organization. Application Process: Interested candidates are invited to submit their resume and cover letter detailing relevant experience to hr@hrsteel.com. Job Types: Full-time, Permanent Pay: ₹8,676.38 - ₹26,739.38 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9073347316

Job Title: Customer Relationship Manager (CRM) Location: Sankrail Industrial Park, Howrah, West Bengal Company Name: HR Steel Industries Department: Sales & Marketing Reports to: Director Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction. Job Purpose: The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty. Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution. Understand customer needs and provide tailored solutions to meet their requirements. Data Management & Reporting: Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery. Prepare regular reports on customer activities, feedback, and sales performance for internal teams. Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery. Collaboration with Sales & Operations: Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers. Collaborate with the operations team to ensure the accurate and timely delivery of products to customers. Provide input into product development and feedback from customers to improve the overall product offering. Problem-Solving & Conflict Resolution: Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention. Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently. Customer Feedback & Surveys: Implement and manage regular customer satisfaction surveys to gather feedback on products and services. Use customer insights to propose improvements to processes, products, and customer engagement strategies. Market Knowledge: Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations. Provide strategic insights to senior management based on market research and customer data. Customer Retention Strategies: Develop and execute strategies to enhance customer retention and satisfaction. Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support. Key Performance Indicators (KPIs): Customer satisfaction scores (CSAT). Retention rates and repeat customer business. Timeliness of issue resolution (response and resolution time). Sales growth with existing customers (cross-sell and upsell). Accuracy and completeness of customer data management. Customer feedback scores (through surveys and surveys response). Qualifications and Experience: Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market. Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking. Prior experience in handling large datasets, customer orders, and generating actionable insights from data. Skills and Competencies: Technical Skills: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting). Customer Service Skills: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution. Organizational Skills: Ability to handle multiple tasks and projects efficiently in a fast-paced environment. Analytical Thinking: Strong ability to interpret customer data and insights to propose actionable solutions. Market Knowledge: In-depth understanding of the industrial market and customer needs in this sector. Teamwork: Ability to collaborate across different departments to ensure customer success. Personal Attributes: Proactive and self-driven. Strong attention to detail and organizational skills. High level of professionalism with a customer-centric attitude. Excellent time management and multitasking abilities. Strong problem-solving capabilities. Why HR Steel Industries? At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have the opportunity to work on exciting projects, be part of an innovative culture, and contribute to the growth of a rapidly expanding organization. Application Process: Interested candidates are invited to submit their resume and cover letter detailing relevant experience to hr@hrsteel.com. Job Types: Full-time, Permanent Pay: ₹8,676.38 - ₹26,739.38 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9073347316

Job Title: Sales Coordinator Location: Sankrail Industrial Park, Howrah, West Bengal Company Name: HR Steel Industries Department: Sales & Marketing Reports to: Director Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction. Job Purpose: The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty. Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution. Understand customer needs and provide tailored solutions to meet their requirements. Data Management & Reporting: Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery. Prepare regular reports on customer activities, feedback, and sales performance for internal teams. Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery. Collaboration with Sales & Operations: Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers. Collaborate with the operations team to ensure the accurate and timely delivery of products to customers. Provide input into product development and feedback from customers to improve the overall product offering. Problem-Solving & Conflict Resolution: Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention. Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently. Customer Feedback & Surveys: Implement and manage regular customer satisfaction surveys to gather feedback on products and services. Use customer insights to propose improvements to processes, products, and customer engagement strategies. Market Knowledge: Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations. Provide strategic insights to senior management based on market research and customer data. Customer Retention Strategies: Develop and execute strategies to enhance customer retention and satisfaction. Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support. Key Performance Indicators (KPIs): Customer satisfaction scores (CSAT). Retention rates and repeat customer business. Timeliness of issue resolution (response and resolution time). Sales growth with existing customers (cross-sell and upsell). Accuracy and completeness of customer data management. Customer feedback scores (through surveys and surveys response). Qualifications and Experience: Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market. Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking. Prior experience in handling large datasets, customer orders, and generating actionable insights from data. Skills and Competencies: Technical Skills: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting). Customer Service Skills: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution. Organizational Skills: Ability to handle multiple tasks and projects efficiently in a fast-paced environment. Analytical Thinking: Strong ability to interpret customer data and insights to propose actionable solutions. Market Knowledge: In-depth understanding of the industrial market and customer needs in this sector. Teamwork: Ability to collaborate across different departments to ensure customer success. Personal Attributes: Proactive and self-driven. Strong attention to detail and organizational skills. High level of professionalism with a customer-centric attitude. Excellent time management and multitasking abilities. Strong problem-solving capabilities. Why HR Steel Industries? At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have the opportunity to work on exciting projects, be part of an innovative culture, and contribute to the growth of a rapidly expanding organization. Application Process: Interested candidates are invited to submit their resume and cover letter detailing relevant experience to hr@hrsteel.com. Job Type: Full-time Pay: ₹8,658.17 - ₹27,644.59 per month Benefits: Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Work Location: In person Speak with the employer +91 9073347316

Job Title: Sales Coordinator Location: Sankrail Industrial Park, Howrah, West Bengal Company Name: HR Steel Industries Department: Sales & Marketing Reports to: Director Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction. Job Purpose: The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty. Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution. Understand customer needs and provide tailored solutions to meet their requirements. Data Management & Reporting: Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery. Prepare regular reports on customer activities, feedback, and sales performance for internal teams. Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery. Collaboration with Sales & Operations: Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers. Collaborate with the operations team to ensure the accurate and timely delivery of products to customers. Provide input into product development and feedback from customers to improve the overall product offering. Problem-Solving & Conflict Resolution: Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention. Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently. Customer Feedback & Surveys: Implement and manage regular customer satisfaction surveys to gather feedback on products and services. Use customer insights to propose improvements to processes, products, and customer engagement strategies. Market Knowledge: Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations. Provide strategic insights to senior management based on market research and customer data. Customer Retention Strategies: Develop and execute strategies to enhance customer retention and satisfaction. Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support. Key Performance Indicators (KPIs): Customer satisfaction scores (CSAT). Retention rates and repeat customer business. Timeliness of issue resolution (response and resolution time). Sales growth with existing customers (cross-sell and upsell). Accuracy and completeness of customer data management. Customer feedback scores (through surveys and surveys response). Qualifications and Experience: Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market. Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking. Prior experience in handling large datasets, customer orders, and generating actionable insights from data. Skills and Competencies: Technical Skills: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting). Customer Service Skills: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution. Organizational Skills: Ability to handle multiple tasks and projects efficiently in a fast-paced environment. Analytical Thinking: Strong ability to interpret customer data and insights to propose actionable solutions. Market Knowledge: In-depth understanding of the industrial market and customer needs in this sector. Teamwork: Ability to collaborate across different departments to ensure customer success. Personal Attributes: Proactive and self-driven. Strong attention to detail and organizational skills. High level of professionalism with a customer-centric attitude. Excellent time management and multitasking abilities. Strong problem-solving capabilities. Why HR Steel Industries? At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have the opportunity to work on exciting projects, be part of an innovative culture, and contribute to the growth of a rapidly expanding organization. Application Process: Interested candidates are invited to submit their resume and cover letter detailing relevant experience to hr@hrsteel.com. Job Types: Full-time, Permanent Pay: ₹8,658.17 - ₹27,644.59 per month Benefits: Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Work Location: In person

Job Title : Executive Assistant Department : Management Location : Sankrail Industrial Park, Howrah, West Bengal Employment Type : Full-Time Minimum Experience : 5 years in a similar field Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, where employees can excel and contribute to the company's success. Job Purpose: The Executive Assistant will be responsible for supporting the Director in managing their daily schedule and overseeing various operational aspects. This includes monitoring team targets, collaborating with different departments, and ensuring efficient administrative operations. Key Responsibilities : Schedule Management Manage and maintain the Director's daily calendar, ensuring effective time management and prioritization of tasks. Operational Oversight Monitor and supervise all operational activities to ensure efficiency and adherence to targets. Collaborate closely with production and marketing teams to track and achieve their respective targets. Department Collaboration Facilitate effective communication and collaboration across cross-functional departments and other functional areas as needed. Administrative Support Provide administrative support including drafting correspondence, preparing presentations, and organizing meetings. Information Management Maintain confidential records and files, ensuring accuracy and accessibility as required. Reporting Prepare reports, presentations, and analyses as directed by the Director. Qualifications & Skills : Minimum of 5 years of experience in an executive assistant or similar role. Strong organizational skills and attention to detail. Ability to manage multiple tasks simultaneously while maintaining high standards of accuracy. Proactive and able to anticipate the needs of the Director and teams. Strong communication and interpersonal skills, with the ability to work across departments effectively. Personal Attributes : Proactive : Takes initiative and anticipates needs. Confidentiality : Demonstrates discretion and handles confidential information appropriately. Team Player : Works effectively within a team and across departments. Problem-Solving Skills : Ability to identify issues and implement effective solutions. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced and dynamic industrial environment. A collaborative and supportive work culture that values innovation and teamwork. How to Apply : If you are ready to make a significant impact and have the required experience and skills, please send your resume and cover letter to hr@hrsteel.com . Job Type: Full-time Pay: ₹11,688.02 - ₹33,731.17 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person

Job Title : Executive Assistant Department : Management Location : Sankrail Industrial Park, Howrah, West Bengal Employment Type : Full-Time Minimum Experience : 5 years in a similar field Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, where employees can excel and contribute to the company's success. Job Purpose: The Executive Assistant will be responsible for supporting the Director in managing their daily schedule and overseeing various operational aspects. This includes monitoring team targets, collaborating with different departments, and ensuring efficient administrative operations. Key Responsibilities : Schedule Management Manage and maintain the Director's daily calendar, ensuring effective time management and prioritization of tasks. Operational Oversight Monitor and supervise all operational activities to ensure efficiency and adherence to targets. Collaborate closely with production and marketing teams to track and achieve their respective targets. Department Collaboration Facilitate effective communication and collaboration across cross-functional departments and other functional areas as needed. Administrative Support Provide administrative support including drafting correspondence, preparing presentations, and organizing meetings. Information Management Maintain confidential records and files, ensuring accuracy and accessibility as required. Reporting Prepare reports, presentations, and analyses as directed by the Director. Qualifications & Skills : Minimum of 5 years of experience in an executive assistant or similar role. Strong organizational skills and attention to detail. Ability to manage multiple tasks simultaneously while maintaining high standards of accuracy. Proactive and able to anticipate the needs of the Director and teams. Strong communication and interpersonal skills, with the ability to work across departments effectively. Personal Attributes : Proactive : Takes initiative and anticipates needs. Confidentiality : Demonstrates discretion and handles confidential information appropriately. Team Player : Works effectively within a team and across departments. Problem-Solving Skills : Ability to identify issues and implement effective solutions. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced and dynamic industrial environment. A collaborative and supportive work culture that values innovation and teamwork. How to Apply : If you are ready to make a significant impact and have the required experience and skills, please send your resume and cover letter to hr@hrsteel.com . Job Type: Full-time Pay: ₹11,688.02 - ₹33,731.17 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person

Job Title : Executive Assistant Department : Management Location : Sankrail Industrial Park, Howrah, West Bengal Employment Type : Full-Time Minimum Experience :1 year in a similar field Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, where employees can excel and contribute to the company's success. Job Purpose: The Executive Assistant will be responsible for supporting the Director in managing their daily schedule and overseeing various operational aspects. This includes monitoring team targets, collaborating with different departments, and ensuring efficient administrative operations. Key Responsibilities : Schedule Management Manage and maintain the Director's daily calendar, ensuring effective time management and prioritization of tasks. Operational Oversight Monitor and supervise all operational activities to ensure efficiency and adherence to targets. Collaborate closely with production and marketing teams to track and achieve their respective targets. Department Collaboration Facilitate effective communication and collaboration across cross-functional departments and other functional areas as needed. Administrative Support Provide administrative support including drafting correspondence, preparing presentations, and organizing meetings. Information Management Maintain confidential records and files, ensuring accuracy and accessibility as required. Reporting Prepare reports, presentations, and analyses as directed by the Director. Qualifications & Skills : Minimum of 5 years of experience in an executive assistant or similar role. Strong organizational skills and attention to detail. Ability to manage multiple tasks simultaneously while maintaining high standards of accuracy. Proactive and able to anticipate the needs of the Director and teams. Strong communication and interpersonal skills, with the ability to work across departments effectively. Personal Attributes : Proactive : Takes initiative and anticipates needs. Confidentiality : Demonstrates discretion and handles confidential information appropriately. Team Player : Works effectively within a team and across departments. Problem-Solving Skills : Ability to identify issues and implement effective solutions. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced and dynamic industrial environment. A collaborative and supportive work culture that values innovation and teamwork. How to Apply : If you are ready to make a significant impact and have the required experience and skills, please send your resume and cover letter to hr@hrsteel.com . Job Type: Full-time Pay: ₹11,688.02 - ₹33,731.17 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person

Job Title : Executive Assistant Department : Management Location : Sankrail Industrial Park, Howrah, West Bengal Employment Type : Full-Time Minimum Experience :1 year in a similar field Company Overview: HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products to our customers. We foster a culture of innovation, teamwork, and professional growth, where employees can excel and contribute to the company's success. Job Purpose: The Executive Assistant will be responsible for supporting the Director in managing their daily schedule and overseeing various operational aspects. This includes monitoring team targets, collaborating with different departments, and ensuring efficient administrative operations. Key Responsibilities : Schedule Management Manage and maintain the Director's daily calendar, ensuring effective time management and prioritization of tasks. Operational Oversight Monitor and supervise all operational activities to ensure efficiency and adherence to targets. Collaborate closely with production and marketing teams to track and achieve their respective targets. Department Collaboration Facilitate effective communication and collaboration across cross-functional departments and other functional areas as needed. Administrative Support Provide administrative support including drafting correspondence, preparing presentations, and organizing meetings. Information Management Maintain confidential records and files, ensuring accuracy and accessibility as required. Reporting Prepare reports, presentations, and analyses as directed by the Director. Qualifications & Skills : Minimum of 5 years of experience in an executive assistant or similar role. Strong organizational skills and attention to detail. Ability to manage multiple tasks simultaneously while maintaining high standards of accuracy. Proactive and able to anticipate the needs of the Director and teams. Strong communication and interpersonal skills, with the ability to work across departments effectively. Personal Attributes : Proactive : Takes initiative and anticipates needs. Confidentiality : Demonstrates discretion and handles confidential information appropriately. Team Player : Works effectively within a team and across departments. Problem-Solving Skills : Ability to identify issues and implement effective solutions. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and professional development in a fast-paced and dynamic industrial environment. A collaborative and supportive work culture that values innovation and teamwork. How to Apply : If you are ready to make a significant impact and have the required experience and skills, please send your resume and cover letter to hr@hrsteel.com . Job Type: Full-time Pay: ₹11,688.02 - ₹33,731.17 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person