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Taj Hotels
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Guest Service Supervisor

Guest Service Supervisor

Taj Hotels

2 - 5 years

4 - 7 Lacs

kolkata

Posted:22 hours ago| Platform:

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Skills Required

hospitality shapingcommunication teamwo guest service supervisor

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and coordinate guest service staff to ensure excellent customer service.
Develop and implement guest service strategies to enhance customer satisfaction.
Manage and resolve guest complaints professionally and courteously.
Collaborate with other departments to ensure seamless guest experiences.
Train and mentor guest service staff on product knowledge and customer service skills.
Monitor and analyze guest feedback to identify areas for improvement.

Job Requirements

Proven experience in guest service supervision or a related field.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Strong leadership and team management skills.
Knowledge of hotel operations and guest service standards.
Familiarity with CRM software and technology systems.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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Guest Service Supervisor