GUEST SERVICE PROVIDER

Cinema Guest Service Provider – Roles & Responsibilities1. Guest Greeting & Assistance

• Welcome guests warmly upon arrival.
• Provide information about movie schedules, seat availability, promotions, and facilities.
• Assist guests with directions inside the cinema (screens, restrooms, exits).

2. Ticketing & Reservations

• Operate the ticketing system to sell and issue tickets.
• Process online bookings and assist guests with digital tickets.
• Recommend movies, seating options, and upgrades (e.g., premium screens).

3. Concessions & Food Service

• Prepare and serve popcorn, beverages, and other snacks.
• Upsell food combos and promotions to maximize sales.
• Ensure cleanliness and hygiene at the concession counter.
• Follow proper food handling, storage, and safety guidelines.

4. Auditorium Management

• Check tickets and guide guests to their assigned seats.
• Monitor auditorium conditions (temperature, sound, lighting).
• Perform regular walk-throughs to ensure guest satisfaction.
• Address disturbances or issues (noisy guests, seat problems) professionally.

5. Cleaning & Housekeeping

• Clean auditoriums before, after, and between shows.
• Maintain cleanliness in lobby, counters, restrooms, and common areas.
• Dispose waste properly and follow cleaning checklists.

6. Customer Service & Issue Resolution

• Handle guest concerns, complaints, and refund/exchange requests.
• Provide quick solutions to enhance guest satisfaction.
• Report unresolved issues to supervisors or duty managers.

7. Cash Handling & POS Operations

• Manage cash transactions accurately.
• Balance cash drawers at the end of shifts.
• Follow company financial procedures and prevent shortages/errors.

8. Safety & Security

• Ensure compliance with cinema safety protocols.
• Assist in emergency procedures such as evacuations.
• Monitor for prohibited items or suspicious activities.
• Follow fire safety and crowd-control guidelines.

9. Marketing & Promotions

• Promote loyalty programs, membership cards, and special offers.
• Set up promotional displays or posters as required.
• Support event screenings, premieres, or private bookings.

10. Teamwork & Coordination

• Work closely with supervisors, ushers, concession staff, and projection teams.
• Communicate shift updates and issues clearly.
• Support other departments during peak periods (weekends, holidays).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person