Guest Relations Manager

Job Description

Company Description Radisson Blu Plaza Delhi, situated within 4-5 km of the International Airport, provides a business or leisure stay with easy access to Delhi and Gurgaon’s shopping and business districts. With 261 elegantly appointed guest rooms and luxurious amenities, the hotel is designed for travelers seeking a centrally located and comfortable accommodation. Guests can enjoy critically acclaimed cuisine, top-of-the-line service, and a rejuvenating experience at the Savannah bar and R-The Spa. The hotel also features dining options at The Great Kabab Factory and NYC, a state-of-the-art gym, and facilities to host meetings and events for up to 1000 people. Role Description This is a full-time, on-site role located in Delhi, India, for a Guest Relations Manager. The Guest Relations Manager will be responsible for ensuring exceptional customer service and guest satisfaction, handling guest inquiries and complaints, and overseeing day-to-day guest relations activities. The role also involves developing and implementing guest service improvement strategies, coordinating with other departments to ensure smooth operations, and training staff on customer service best practices. Qualifications Guest Relations and Customer Service skills Excellent Communication and Customer Satisfaction skills Experience in Training staff on customer service Strong interpersonal and problem-solving abilities Ability to work in a fast-paced environment Prior experience in the hospitality industry is a plus Bachelor’s degree in Hospitality Management or related field Show more Show less