Job
Description
Job Overview: We are looking for a warm, professional, and customer-focused Guest Relations Executive to be the face of our microbrewery taproom. As the first point of contact for our guests, you will be responsible for creating a welcoming atmosphere, managing reservations, handling guest inquiries, and ensuring an exceptional customer experience. The ideal candidate has excellent communication skills, a passion for hospitality, and a charming personality that enhances guest engagement. Key Responsibilities: Guest Reception: Greet and welcome guests with a friendly and professional demeanor. Reservations & Seating: Manage bookings, walk-ins, and seating arrangements to optimize the guest experience. Customer Service: Address guest inquiries, concerns, and special requests promptly and professionally. Personalized Experience: Assist guests in understanding the menu, beer selections, and special offerings. Brand Representation: Serve as an ambassador of the tap room, sharing its story, values, and offerings. Complaint Resolution: Handle customer feedback and resolve issues with diplomacy and efficiency. Event Coordination: Support brewery events, beer tastings, and promotional activities. Payment Assistance: Guide guests with billing inquiries and ensure smooth payment processing. Clean & Organized Reception Area: Maintain a tidy and welcoming front desk or hostess area. Qualifications & Skills: Prior experience in guest relations, hospitality, or front-of-house roles is preferred. Exceptional communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer service. Well-groomed, professional appearance with a confident and friendly personality. Ability to multitask in a fast-paced environment. Proficiency in reservation management systems or POS software is a plus. Fluency in English; knowledge of additional languages is an advantage. Flexible to work evenings, weekends, and holidays as required. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Food provided Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Panjim, Goa: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Location: Panjim, Goa (Preferred) Work Location: In person Speak with the employer +91 9060483731
