GrowthAXL

Company Overview: At GrowthAXL , we’re on a mission to incubate and scale innovative product ideas from concept to market. We empower passionate teams to deliver high-impact solutions. If you excel at managing applications and optimizing workflows, this is your chance to lead critical support for our ServiceNow FSM solutions. Job Summary: We are seeking a proactive and experienced Application Support Lead to oversee and optimize the support and administration of our ServiceNow Field Service Management (FSM) applications . You will be responsible for managing day-to-day application operations, reviewing and improving existing FSM workflows, and configuring and implementing solutions in ServiceNow FSM to enhance service delivery. This role demands a strong background in ServiceNow FSM administration, process optimization, and team leadership. What We’re Looking For (Qualifications) Education: Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. Experience: (6+years onwards) 6+ years of experience in application support or ServiceNow administration roles. At least 2+ years leading an application support or functional team. Proven experience supporting and configuring ServiceNow FSM applications. Strong background in reviewing, optimizing, and documenting FSM processes and workflows. Experience managing user issues, enhancements, and upgrades for ServiceNow modules. Technical Skills: Deep understanding of ServiceNow FSM modules, including work order management, dispatch, and mobile workforce enablement. Proficiency in configuring, customizing, and administering ServiceNow FSM and related modules. Familiarity with ServiceNow scripting, workflows, and integrations. Good grasp of ITIL and service management principles applied to FSM. Ability to analyze, document, and streamline complex field service processes. Certifications (Preferred): ServiceNow Certified System Administrator (mandatory). ServiceNow Field Service Management Implementation Specialist (preferred). ITIL Foundation Certification. Why We Are Different (Culture) Ownership: You’ll have the freedom to design and enhance FSM support processes. Innovation: Be at the forefront of leveraging ServiceNow FSM capabilities to drive efficiency. Collaboration: Work closely with cross-functional teams to deliver seamless field services. Customer First: Ensure our internal and external users receive reliable, high-quality support. Show more Show less

As a hands-on Product Lead, you will be responsible for driving product development from inception to implementation with a deep understanding of software architecture, full-stack engineering, and fast-paced, time-bound delivery cycles. You will play a critical role in leading product iterations in a startup-style setting where speed, product intuition, and technical excellence are key priorities. This position requires a unique blend of product leadership and technical expertise, making it an ideal opportunity for individuals who have transitioned from an engineering background to product-oriented thinking and thrive in a dynamic environment that involves everything from making architectural decisions to managing release processes. Located in Hyderabad, this full-time role demands 10-13 years of experience and offers the chance to lead and oversee the entire product delivery process, starting from early conceptualization to market launch, particularly in a zero-to-one product environment. Your responsibilities will include translating business objectives into feasible and technically robust product roadmaps, designing solutions based on modern architectural patterns such as hexagonal/clean architecture, collaborating closely with engineering teams proficient in Python, Node.js, React/React Native, and Docker-based environments, and ensuring a streamlined, iterative development approach with tangible outcomes even when faced with tight deadlines. Furthermore, you will be tasked with supervising deployment and infrastructure strategies on Google Cloud Platform (GCP) to ensure scalability and resilience, collaborating across functions with designers, engineers, and stakeholders to prioritize features and technological investments, maintaining high standards for quality through practices like DevOps, CI/CD, and automated testing pipelines, as well as coaching and guiding engineers and product contributors to cultivate a culture of accountability and excellence. To excel in this role, you must possess a minimum of 10-13 years of experience with a proven track record in leading end-to-end product delivery in a zero-to-one environment, along with an in-depth understanding of SaaS product lifecycles and modern software architecture principles, specifically hexagonal architecture, DDD, or microservice design. Proficiency in technologies such as React, React Native, Python, Node.js, Docker, CI/CD tools, and Google Cloud Platform (GCP) services like Compute Engine, Cloud Run, GKE, and Pub/Sub is essential. Additionally, you should have a solid grasp of DevOps methodologies, modern delivery practices, and the ability to manage multiple product threads efficiently amidst time-sensitive, high-priority circumstances, complemented by exceptional communication and decision-making skills in diverse, cross-functional environments.,

As a hands-on Product Lead, you will drive product development from inception to launch by leveraging your expertise in software architecture, full-stack engineering, and rapid delivery cycles. Your role will involve leading product iterations in a startup-style environment, where speed, product intuition, and technical excellence are paramount. You will be responsible for translating business objectives into actionable and technically robust product roadmaps, architecting solutions using modern architectural patterns like hexagonal/clean architecture, and collaborating closely with engineering teams proficient in Python, Node.js, React/React Native, and Docker-based environments. Your ability to drive a lean, iterative development process with measurable outcomes, particularly under tight deadlines, will be crucial. In addition, you will oversee deployment and infrastructure strategies on Google Cloud Platform (GCP), ensuring scalability and resilience. Collaborating cross-functionally with designers, engineers, and stakeholders will be essential to prioritize features and technological investments while upholding high standards for quality through DevOps, CI/CD, and automated testing pipelines. This role requires 10-13 years of experience with demonstrated leadership in full-stack product delivery, especially in zero to one environments, focusing on building MVPs and scaling them into sustainable products. Your deep understanding of SaaS product lifecycles, modern software architecture concepts like hexagonal architecture, DDD, and microservice design, along with technical proficiency in React, React Native, Python, Node.js, Docker, CI/CD tools, and GCP services, will be critical for success. You should possess strong communication and decision-making skills to manage multiple product threads efficiently under time-sensitive, high-priority conditions. Additionally, your ability to coach and mentor engineers and product contributors to cultivate a culture of ownership and excellence will be instrumental in driving the team towards success.,

As a hands-on Product Lead, you will be responsible for driving product development from conceptualization to market rollout in a fast-paced startup-style environment. Your role will require a strong understanding of software architecture, full-stack engineering, and the ability to work within rapid, time-boxed delivery cycles. This position offers a unique blend of product leadership and technical depth, making it ideal for individuals who have transitioned from an engineering background to product thinking. Your primary responsibilities will include leading and managing end-to-end product delivery, translating business goals into actionable product roadmaps, and collaborating closely with engineering teams to ensure successful execution across various technical environments such as Python, Node.js, React/React Native, and Docker-based platforms. You will drive a lean and iterative development process with measurable outcomes, oversee deployment and infrastructure strategies on Google Cloud Platform (GCP), and collaborate with cross-functional teams to prioritize features and technology investments. To excel in this role, you should possess 10-13 years of experience with a strong track record in full-stack product delivery, particularly in 0-1 product environments. Your expertise should extend to SaaS product lifecycles, modern architectural patterns like hexagonal architecture, DDD, or microservice design, as well as technical proficiency in frontend (React, React Native), backend (Python, Node.js), containers & infrastructure (Docker, CI/CD tools), and cloud technologies (GCP). Additionally, you should have a solid understanding of DevOps workflows, modern delivery practices, and the ability to manage multiple product threads under time-constrained, high-priority conditions. Your role will also involve coaching and mentoring engineers and product contributors to foster a culture of ownership and excellence. Strong communication and decision-making skills in cross-functional settings are essential for success in this position.,

Job Summary We are seeking a proactive and detail-oriented Application Support Engineer to provide critical support across our operational systems, including ServiceNow FSM, custom-built applications, Trident Care Online, and DDF platforms. The ideal candidate will play a vital role in ensuring application stability, resolving issues, and providing stellar user support. This role requires technical troubleshooting skills, application knowledge, and the ability to coordinate with engineering, product, and operations teams to ensure smooth functioning of business-critical systems. Education What We’re Looking For (Qualifications) Bachelor’s degree in Information Technology, Computer Science, or a related technical field. Experience  3+ years of experience in application support, IT operations, or technical support roles.  Prior experience supporting enterprise platforms such as ServiceNow Field Service Management (FSM).  Exposure to custom applications and third-party SaaS platforms like Trident Care Online and DDF.  Familiarity with incident management, issue triage, and root cause analysis. Technical Skills  Strong understanding of ServiceNow platform and workflows (especially FSM module).  Knowledge of SQL or basic scripting for data queries and log analysis.  Experience using monitoring tools and logging systems to troubleshoot application issues.  Ability to read and analyze logs, JSON/XML payloads, and API responses for debugging.  Familiarity with ticketing systems, application lifecycle, and ITIL support processes.  Java & .NET willing to migrate Soft Skills  Excellent problem-solving and analytical thinking abilities.  Strong communication skills—able to interact with technical and non-technical users alike.  Ability to work independently and collaboratively under time constraints.  Organized and methodical in tracking issues and documenting resolutions.  High sense of ownership and accountability. What You’ll Do (Responsibilities) Application Support & Troubleshooting:  Provide daily support for ServiceNow FSM, Trident Care Online, custom- built apps, and DDF.  Triage, diagnose, and resolve incidents and service requests reported by users.  Monitor application health and performance, proactively identifying potential issues. Incident Management  Manage the incident lifecycle from intake to resolution, including severity classification, escalation, and post-incident analysis.  Ensure timely updates and clear communication with stakeholders on ongoing issues.  Document issues, troubleshooting steps, and final resolutions in the knowledge base. Collaboration & Coordination  Work closely with development, QA, and infrastructure teams to resolve underlying issues.  Partner with business users to understand system behaviour, collect feedback, and suggest improvements.  Coordinate with vendors or external support teams for third-party platform issues. Process & Improvements  Identify recurring issues and propose long-term fixes or process improvements.  Assist in system testing during releases or upgrades for supported applications.  Contribute to support documentation, FAQs, and user guides. ServiceNow FSM Focus  Support technicians and dispatch teams using the FSM module.  Troubleshoot workflow errors, assignment issues, and dispatch failures.  Coordinate with ServiceNow developers to resolve configuration or script- based errors. Why We Are Different (Culture) At Growthaxl, you don’t just solve tickets—you empower operations across our ecosystem to run smoothly and reliably.  Autonomy and Trust – You’ll be trusted to own your systems and make data- driven decisions.  Ownership and Mastery – You’ll have opportunities to grow your technical depth and take on complex support challenges.  AI Obsession – We’re always exploring ways to use automation and analytics to improve support workflows.  Customer Centricity – Everything we do is driven by a desire to create better experiences for our users and teams. What We Offer (Compensation & Benefits)  Collaborative Team – Work with experienced engineers, analysts, and product owners.  Paid Time Off – 18 annual leave days to rest and recharge.  Health Insurance – Full medical coverage for you and your dependents.  Celebrations & Events – Regular team meetups and appreciation events.  Learning Culture – Access to training and support to grow your career. ServiceNow,SQL,monitoring tools,JSON/XML payloads,API

Job Summary We are seeking a proactive and detail-oriented Application Support Engineer to provide critical support across our operational systems, including ServiceNow FSM, custom-built applications, Trident Care Online, and DDF platforms. The ideal candidate will play a vital role in ensuring application stability, resolving issues, and providing stellar user support. This role requires technical troubleshooting skills, application knowledge, and the ability to coordinate with engineering, product, and operations teams to ensure smooth functioning of business-critical systems. Education What We’re Looking For (Qualifications) Bachelor’s degree in Information Technology, Computer Science, or a related technical field. Experience  3+ years of experience in application support, IT operations, or technical support roles.  Prior experience supporting enterprise platforms such as ServiceNow Field Service Management (FSM).  Exposure to custom applications and third-party SaaS platforms like Trident Care Online and DDF.  Familiarity with incident management, issue triage, and root cause analysis. Technical Skills  Strong understanding of ServiceNow platform and workflows (especially FSM module).  Knowledge of SQL or basic scripting for data queries and log analysis.  Experience using monitoring tools and logging systems to troubleshoot application issues.  Ability to read and analyze logs, JSON/XML payloads, and API responses for debugging.  Familiarity with ticketing systems, application lifecycle, and ITIL support processes.  Java & .NET willing to migrate Soft Skills  Excellent problem-solving and analytical thinking abilities.  Strong communication skills—able to interact with technical and non-technical users alike.  Ability to work independently and collaboratively under time constraints.  Organized and methodical in tracking issues and documenting resolutions.  High sense of ownership and accountability. What You’ll Do (Responsibilities) Application Support & Troubleshooting:  Provide daily support for ServiceNow FSM, Trident Care Online, custom- built apps, and DDF.  Triage, diagnose, and resolve incidents and service requests reported by users.  Monitor application health and performance, proactively identifying potential issues. Incident Management  Manage the incident lifecycle from intake to resolution, including severity classification, escalation, and post-incident analysis.  Ensure timely updates and clear communication with stakeholders on ongoing issues.  Document issues, troubleshooting steps, and final resolutions in the knowledge base. Collaboration & Coordination  Work closely with development, QA, and infrastructure teams to resolve underlying issues.  Partner with business users to understand system behaviour, collect feedback, and suggest improvements.  Coordinate with vendors or external support teams for third-party platform issues. Process & Improvements  Identify recurring issues and propose long-term fixes or process improvements.  Assist in system testing during releases or upgrades for supported applications.  Contribute to support documentation, FAQs, and user guides. ServiceNow FSM Focus  Support technicians and dispatch teams using the FSM module.  Troubleshoot workflow errors, assignment issues, and dispatch failures.  Coordinate with ServiceNow developers to resolve configuration or script- based errors. Why We Are Different (Culture) At Growthaxl, you don’t just solve tickets—you empower operations across our ecosystem to run smoothly and reliably.  Autonomy and Trust – You’ll be trusted to own your systems and make data- driven decisions.  Ownership and Mastery – You’ll have opportunities to grow your technical depth and take on complex support challenges.  AI Obsession – We’re always exploring ways to use automation and analytics to improve support workflows.  Customer Centricity – Everything we do is driven by a desire to create better experiences for our users and teams. What We Offer (Compensation & Benefits)  Collaborative Team – Work with experienced engineers, analysts, and product owners.  Paid Time Off – 18 annual leave days to rest and recharge.  Health Insurance – Full medical coverage for you and your dependents.  Celebrations & Events – Regular team meetups and appreciation events.  Learning Culture – Access to training and support to grow your career. ServiceNow,SQL,monitoring tools,JSON/XML payloads,API

Job Summary We are seeking a proactive and detail-oriented Application Support Engineer to provide critical support across our operational systems, including ServiceNow FSM, custom-built applications, Trident Care Online, and DDF platforms. The ideal candidate will play a vital role in ensuring application stability, resolving issues, and providing stellar user support. This role requires technical troubleshooting skills, application knowledge, and the ability to coordinate with engineering, product, and operations teams to ensure smooth functioning of business-critical systems. Education What We’re Looking For (Qualifications) Bachelor’s degree in Information Technology, Computer Science, or a related technical field. Experience  3+ years of experience in application support, IT operations, or technical support roles.  Prior experience supporting enterprise platforms such as ServiceNow Field Service Management (FSM).  Exposure to custom applications and third-party SaaS platforms like Trident Care Online and DDF.  Familiarity with incident management, issue triage, and root cause analysis. Technical Skills  Strong understanding of ServiceNow platform and workflows (especially FSM module).  Knowledge of SQL or basic scripting for data queries and log analysis.  Experience using monitoring tools and logging systems to troubleshoot application issues.  Ability to read and analyze logs, JSON/XML payloads, and API responses for debugging.  Familiarity with ticketing systems, application lifecycle, and ITIL support processes.  Java & .NET willing to migrate Soft Skills  Excellent problem-solving and analytical thinking abilities.  Strong communication skills—able to interact with technical and non-technical users alike.  Ability to work independently and collaboratively under time constraints.  Organized and methodical in tracking issues and documenting resolutions.  High sense of ownership and accountability. What You’ll Do (Responsibilities) Application Support & Troubleshooting:  Provide daily support for ServiceNow FSM, Trident Care Online, custom- built apps, and DDF.  Triage, diagnose, and resolve incidents and service requests reported by users.  Monitor application health and performance, proactively identifying potential issues. Incident Management  Manage the incident lifecycle from intake to resolution, including severity classification, escalation, and post-incident analysis.  Ensure timely updates and clear communication with stakeholders on ongoing issues.  Document issues, troubleshooting steps, and final resolutions in the knowledge base. Collaboration & Coordination  Work closely with development, QA, and infrastructure teams to resolve underlying issues.  Partner with business users to understand system behaviour, collect feedback, and suggest improvements.  Coordinate with vendors or external support teams for third-party platform issues. Process & Improvements  Identify recurring issues and propose long-term fixes or process improvements.  Assist in system testing during releases or upgrades for supported applications.  Contribute to support documentation, FAQs, and user guides. ServiceNow FSM Focus  Support technicians and dispatch teams using the FSM module.  Troubleshoot workflow errors, assignment issues, and dispatch failures.  Coordinate with ServiceNow developers to resolve configuration or script- based errors. Why We Are Different (Culture) At Growthaxl, you don’t just solve tickets—you empower operations across our ecosystem to run smoothly and reliably.  Autonomy and Trust – You’ll be trusted to own your systems and make data- driven decisions.  Ownership and Mastery – You’ll have opportunities to grow your technical depth and take on complex support challenges.  AI Obsession – We’re always exploring ways to use automation and analytics to improve support workflows.  Customer Centricity – Everything we do is driven by a desire to create better experiences for our users and teams. What We Offer (Compensation & Benefits)  Collaborative Team – Work with experienced engineers, analysts, and product owners.  Paid Time Off – 18 annual leave days to rest and recharge.  Health Insurance – Full medical coverage for you and your dependents.  Celebrations & Events – Regular team meetups and appreciation events.  Learning Culture – Access to training and support to grow your career. ServiceNow,SQL,monitoring tools,JSON/XML payloads,API