GRC - Application Support Engineer

Governance, Risk & Compliance (GRC) Application Support Engineer

Role Purpose

Provide technical support, administration and operational maintenance for the bank's (Archer) Governance, Risk & Compliance application portfolio, ensuring platform stability, data integrity, regulatory compliance and effective service delivery. The role is responsible for BAU support, incident resolution, problem management, change implementation and stakeholder engagement across GRC and Risk platforms.

Key Skills

• Strong application support experience across GRC, Risk, Compliance, Financial Crime or regulatory platforms.
• Knowledge of ITIL processes including Incident, Problem, Change and Release Management.
• Experience supporting platforms such as Archer, ServiceNow GRC, RSA Archer, MetricStream, SAS, Moody's, LexisNexis, FircoSoft or similar Risk & Compliance solutions.
• Strong SQL skills with the ability to investigate data issues, perform analysis and support reconciliations.
• Experience supporting APIs, batch processing, integrations and interface monitoring.
• Understanding of application logs, troubleshooting techniques and root cause analysis.
• Familiarity with Linux, Windows and cloud-hosted application environments.
• Knowledge of monitoring and observability tools such as Splunk, Dynatrace, AppDynamics or Azure Monitor.
• Strong stakeholder communication and vendor management skills.
• Working knowledge of banking regulatory, compliance and operational risk environments.

Experience Profile

• 5-10 years of application support experience within banking or financial services.
• Proven experience supporting business-critical Risk, Compliance, GRC, Financial Crime or Fraud platforms.
• Experience managing production incidents and participating in major incident bridges.
• Strong understanding of service management and support governance.
• Experience working with third-party vendors and managing support escalations.
• Exposure to cloud, on-premise and hybrid technology environments.
• Experience supporting audits, regulatory reviews and control assessments.
• Demonstrated ability to independently troubleshoot, resolve issues and drive service improvements.

Key Responsibilities

• Provide L2/L3 support for GRC and Risk applications.
• Investigate and resolve incidents, service requests and data-related issues within agreed SLAs.
• Perform root cause analysis and implement permanent fixes.
• Execute application deployments, configuration changes and releases.
• Monitor application health, integrations, interfaces and batch processing.
• Support regulatory reporting, audit requests and compliance activities.
• Collaborate with business, technology and vendor teams to resolve complex issues.
• Maintain support documentation, knowledge articles and operational procedures.
• Identify opportunities for automation and operational efficiency improvements.

Preferred Certifications

• ITIL certified
• Microsoft Azure Fundamentals (or equivalent cloud certification)
• SQL Certification (desirable)
• RSA Archer, ServiceNow GRC or vendor-specific certifications (desirable)