12.0 - 16.0 years

0 Lacs

karnataka

On-site

As a strategic leader in the field of national Field Collections at Jupiter, you will be responsible for owning and executing the end-to-end planning, implementation, and performance management of on-ground recovery operations across various retail loans, credit cards, lending, and banking products. Your primary focus will be on ensuring high recovery efficiency, reducing delinquencies, and maintaining strong compliance with regulatory standards. Your role will involve defining and implementing a national field collections strategy that aligns with portfolio risk segmentation and business priorities. You will oversee recovery performance for all delinquency buckets, with particular attention to late-stage and high-risk portfolios. Additionally, you will be responsible for planning regional coverage, allocating resources effectively, and establishing clear Standard Operating Procedures (SOPs) for visit etiquette, customer interaction, documentation, and settlements. In this position, you will lead and mentor Regional Heads, Zonal Managers, and on-ground recovery teams. You will also play a crucial role in identifying, onboarding, and managing agencies, DSAs, and outsourced partners to ensure performance, quality, and compliance goals are met. Implementing structured training programs to enhance negotiation skills, documentation standards, and customer handling will be essential to your success in this role. Compliance with regulatory guidelines, internal policies, and best practices will be a key aspect of your responsibilities. You will oversee SOPs for repossession, settlement handling, and cash/cheque management, as well as monitor grievance resolution and escalations to ensure a positive customer experience. Tracking recovery performance through analytics, real-time field activity monitoring, and portfolio analysis will enable you to refine allocation strategies and improve resolution rates. Collaboration with Legal, Risk, Product, and Operations teams for escalated recovery cases will also be vital. To qualify for this role, you should have 12-15 years of experience in collections and recovery, with at least 5 years in a national leadership position. Your expertise should include managing large, multi-region field collections teams and vendors, a strong understanding of portfolio risk segmentation, recovery strategies, and operational governance. A Graduate/MBA degree is preferred, and certifications in credit risk or collections management are a plus. Key skills that will be critical for success in this role include large-scale team leadership, vendor management, negotiation, conflict resolution, compliance, and data-driven decision-making. Joining Jupiter will offer you the opportunity to lead the national field collections function for a rapidly growing financial services brand, driving direct bottom-line impact and portfolio quality improvement. Furthermore, you will have the chance to build a future-ready, tech-enabled collections ecosystem.,

Posted 4 weeks ago

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