Key Responsibilities HR Operations: Managing the full employee lifecycle, from recruitment and onboarding to exit procedures. Overseeing HR-related paperwork, record-keeping, and HR databases. Supervising payroll, benefits, and compensation administration. Coordinating training and development programs. Compliance and Policy: Ensuring compliance with labor laws and internal company policies. Developing and implementing HR and administrative policies and procedures. Monitoring and addressing employee relations and conflict resolution. Administration and Facilities: Managing general office operations, facilities, and vendor relationships. Ensuring efficient processing and record-keeping of HR paperwork. Supporting various HR projects, including training and policy implementation. Strategic Support: Collaborating with management on organizational development and strategies. Preparing HR reports and metrics for senior leadership to inform decision-making. Leading and mentoring the HR and administration team to enhance skills and performance. Key Skills and Qualities Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive employee information. Leadership abilities and team management skills. Problem-solving and decision-making skills. Knowledge of HR-related laws and regulations. Key Responsibilities Human Resources: Develop and implement HR strategies and policies aligned with business goals. Manage the entire recruitment process, from job posting and screening to interviewing and onboarding new hires. Oversee payroll processing, benefits administration, and leave management. Address employee relations, handle workplace issues, and mediate disputes. Conduct performance appraisals and support employee training and development programs. Ensure compliance with labor laws, company policies, and accurate record-keeping. Manage employee engagement initiatives and conduct new hire orientation and exit procedures. Administration & Facilities: Manage the day-to-day operations of the office, ensuring a smooth and efficient work environment. Oversee office supplies, equipment, and infrastructure. Manage vendor contracts, including negotiation of pricing and terms. Coordinate administrative staff activities and workflow. Handle office maintenance and facilities management. Real Estate Specific Support: Provide administrative support to real estate agents with tasks like documentation and scheduling. Assist with coordination of meetings, appointments, and company events. Support marketing and promotional activities as needed. Handle client inquiries and provide excellent customer service related to administrative matters. Required Skills and Qualifications Strong Organizational & Communication Skills: Essential for managing multiple tasks, records, and team members effectively. Attention to Detail: Critical for handling sensitive employee information and ensuring compliance. Knowledge of Labor Laws: Necessary to maintain compliance and advise on employment-related matters. Proficiency in Office Software: Expertise in MS Office (Word, Excel, PowerPoint) and office management systems is crucial. Leadership Abilities: To manage and mentor administrative staff. Problem-Solving Skills: To address workplace issues and improve operational efficiency.
JOB DESCRIPTION Job Role Pre-Sales/CRM Designation Executive Department Sales Reporting to HOD Key Responsibilities: · Pre-Sales Management · Process orientation · Innovativeness · Customer Relationships · Compliances and Reports Sr. No KRAs Description 1. Pre-Sales Management · Studying the details of each offering and remaining abreast to updates to these offerings. · Obtaining and updating list of individual’s contact details. · Answering calls and resolving queries about the product or the company. · Addressing client’s uncertainties, grievances, and providing suggestions on time. · Noting important details of each conversation. · Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies. · Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts. · Calling active or old customers to encourage the purchase of items. 2. Process Orientation · Communicating verbal acceptances of offers to our sales team for closing. · Recording all successful and unsuccessful attempts to close sales. · Noticing significant subtleties of every discussion. · Maintain relation with clients to generate further business. · Review customer compliant report and ensure strict adherence to quality customer compliant management system. 3. Innovativeness · Attending regular team meetings to clarify progress and performance-related expectations. · Conducting each of your functions with the utmost respect, regardless of others dispositions. · Maintaining operations by following policies and methodology and functional changes. · Review customer compliant report and ensure strict adherence to quality customer compliant management system. 4. Customer Relationship · Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession. · Responsible for Demand generation, Receipt Preparation after validation of cheque clearance from accounts, Customer Master, · Responsible for maintaining MIS and closely working on the Preparation of the Final work Report. · Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests, and registration process. · Collection of payment dues, against demands generated with construction progress. · Managing post-booking customer services till the delivery /possession stage. · Resolving customer queries, preparing ledgers, and addressing the issues highlighted by the customers through calls. · Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document 6. Compliances and Reports · Keeps up quality service by adhering to organization guidelines. · Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements. · Responsible for maintaining MIS and closely working on the Preparation of the Final work Report. Other Details: Education/Qualification/ Training 12 Pass ASSED 2 years of experience in pre-sales and tele-calling. Knowledge & Skillsets · Excellent Communication & Interpersonal skills. · Convincing nature. · Presentation and articulation skills Soft skills Integrity, ownership, go-getter attitude and people management. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Work Location: In person