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Global Technical Support Engineer

JoulestoWatts Business Solutions Pvt Ltd

1 - 4 years

Bengaluru

Posted:11 hours ago

Job Description

Key Responsibilities

Technical SupportDiagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.

Provide remote technical assistance through phone, email, or tickets.

Guide users with step-by-step resolutions for both basic and advanced technical concerns.

Document issues, resolutions, and escalations accurately in the ticketing system.

Required Qualifications

Graduate, preferably BCA or equivalent technical background.

1 to 4 years of relevant experience in technical support or IT helpdesk roles.

Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.

Good English communication skills, both verbal and written.

Ability to multitask and work in a fast-paced support environment

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you comfortable with the max CTC Of 5.2LPA As fixed and 80K as Shift Allowances

Work Location: In person

Skills Required

Technical Support Computer Hardware Operating Systems IT Helpdesk Troubleshooting Good English Communication Health Insurance Provident Fund IT support Business English Communication

Free courses, interview questions and practice for each skill.

Job Type

Full Time

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JoulestoWatts Business Solutions Pvt Ltd

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