Global Business Development Manager

Overview

Ladybird Web Solution Pvt. Ltd., the creators of Faveo Helpdesk and Faveo ServiceDesk, is looking for experienced Business Development professionals to help expand our presence across global markets.As a Global Business Development Manager, you will build relationships with organizations across North America, Europe, the Middle East, Asia-Pacific, Africa, and Latin America. Your primary responsibility is to understand customer challenges, guide organizations through their software evaluation journey, and help them identify the most suitable solution for their business.We believe business development begins with listening, understanding, and building trust. Our customers are looking for a long-term technology partner, and your role is to create meaningful relationships that deliver value to both the customer and the organization.

Key Responsibilities

• Build and nurture long-term relationships with prospective customers across international markets.
• Understand customer business objectives, operational challenges, and technology requirements through discovery conversations.
• Conduct consultative product demonstrations focused on business outcomes and customer success.
• Guide organizations through their evaluation journey by providing timely information, recommendations, and best practices.
• Prepare proposals, commercial documentation, and solution recommendations.
• Maintain regular communication throughout the customer decision-making process.
• Collaborate with Product, Engineering, Customer Success, Marketing, and Implementation teams to deliver an outstanding customer experience.
• Identify new business opportunities through networking, referrals, market research, digital outreach, and partner relationships.
• Maintain accurate customer interactions, meeting notes, and opportunity updates in the CRM.
• Build long-term partnerships that continue beyond implementation.
• Contribute ideas that improve customer engagement, business development processes, and market expansion.

Experience: Experience

• 2-7 years of experience in Business Development, Solution Consulting, Account Management, Customer Success, or Enterprise SaaS.
• Demonstrated experience engaging with B2B customers throughout the business development lifecycle.
• Experience working with international customers is highly desirable.
• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, Marketing, Commerce, or a related discipline.
• Technical educational background is preferred due to the consultative nature of enterprise software discussions.

Preferred Industry Experience:

Experience in one or more of the following domains is preferred:

• Helpdesk Software
• IT Service Management (ITSM)
• CRM
• ERP
• HRMS
• Enterprise Software
• SaaS Platforms
• Cloud Technologies

Candidates from small to mid-sized B2B SaaS companies (approximately 50500 employees) are particularly encouraged to apply, as these environments often provide greater ownership and closer customer engagement.

Skills Required

• Excellent written and spoken English.
• Outstanding communication, presentation, and interpersonal skills.
• Strong relationship-building and stakeholder management abilities.
• Ability to understand business challenges and recommend appropriate technology solutions.
• Confidence in conducting product demonstrations and executive-level discussions.
• Strong organizational and time management skills.
• Ability to manage multiple customer engagements simultaneously.
• Self-motivated with a high sense of ownership and accountability.
• Comfortable working across different cultures and global time zones.
• Experience using CRM platforms and AI tools to improve productivity, communication, and customer engagement.

How Success Will Be Measured:

Success in this role is measured by both business outcomes and the quality of customer relationships.

Key performance indicators include:

• Revenue generated through new customer relationships.
• Customer engagement and relationship quality.
• Product demonstrations conducted.
• Proposal acceptance rate.
• Opportunity pipeline growth and health.
• Forecast accuracy.
• CRM discipline and documentation quality.
• Customer responsiveness and satisfaction.
• Contribution to market expansion and strategic partnerships.

Why Join Ladybird Web Solution?

At Ladybird Web Solution, you'll work with organisations across the globe while representing enterprise software trusted by businesses worldwide. You'll collaborate closely with Engineering, Product, Customer Success, and Leadership teams, gaining exposure to complex customer environments and international business practices. If you enjoy understanding customer challenges, building trusted relationships, and helping organisations improve through technology, this role offers an opportunity to make a meaningful impact while growing your career in enterprise SaaS.Equal Opportunity Employer. Ladybird Web Solution Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has an equal opportunity to learn, contribute, and grow.

Pay: Up to ₹100,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• B2B: 2 years (Required)

Work Location: In person