General Manager - Operations

WE ARE HIRING – SENIOR LEADERSHIP POSITION

TRAWELMART WORLD TOURS PVT. LTD.

Position: General Manager – Business Operations & Administration

We are looking for a highly experienced, dynamic and result-oriented leader to take complete responsibility for managing, supervising and controlling all departments across our organisation.

Key Responsibilities:

- Oversee Sales, Operations, Visa, Ticketing, Accounts, HR, Marketing, Customer Service and Administration.

- Monitor departmental heads, managers and employee performance.

- Establish strong internal controls, SOPs, reporting systems and accountability.

- Conduct daily departmental reviews and ensure timely completion of responsibilities.

- Drive sales performance, revenue growth, operational efficiency and customer satisfaction.

- Identify performance gaps, eliminate unnecessary delays and implement corrective actions.

- Ensure discipline, professionalism, productivity and coordination across departments.

- Handle critical customer escalations and resolve interdepartmental issues.

- Monitor targets, expenses, service quality and overall business performance.

- Develop strong department managers and build a high-performance work culture.

- Provide regular management reports directly to the Managing Director.

Who We Are Looking For:

- Highly experienced senior management professionals with proven leadership capabilities.

- Strong experience in managing multiple departments and large teams.

- Excellent people-management, decision-making and problem-solving abilities.

- Ability to independently control day-to-day business operations.

- Strong understanding of business growth, performance management and organisational discipline.

- Travel and tourism industry experience will be an added advantage.

We need a strong leader who takes ownership, builds accountability, drives results and ensures every department performs at its best.

Experienced Senior Management Candidates Only.

Location: Bengaluru

TRAWELMART WORLD TOURS PVT. LTD.

Lead People. Strengthen Operations. Drive Growth.

Pay: ₹22,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance

Work Location: In person