Front Office Supervisor

Front Office Supervisor

Company: Seven Seas Hotel
Location: Rohini, New Delhi
Department: Front Office
Experience Required: 1–3 years

Job Summary

Seven Seas Hotel is seeking a responsible, service-oriented Front Office Supervisor with 1–3 years of hotel Front Office experience. The candidate should be capable of coordinating daily Front Office activities, supporting team members, resolving guest concerns, and ensuring compliance with hotel service standards.

Key Responsibilities

• Supervise and coordinate day-to-day Front Office activities.
• Assist with guest check-in, check-out, room allocation, billing, and registration.
• Guide Front Office Executives and ensure adherence to hotel SOPs.
• Handle guest complaints and service requests professionally, escalating issues when required.
• Coordinate with Housekeeping, Reservations, Security, and other departments.
• Monitor room status, arrivals, departures, VIP guests, and special requests.
• Ensure accurate shift handovers, guest records, reports, and billing documentation.
• Support staff scheduling, attendance monitoring, and on-the-job training as assigned.
• Ensure proper grooming, punctuality, and professional guest interaction across the team.
• Assist in maintaining guest satisfaction and smooth operational workflows.

Candidate Requirements

• 1–3 years of experience in a hotel Front Office department.
• Previous hotel Front Office experience is mandatory.
• Prior exposure to shift coordination or team supervision is preferred.
• Graduate or diploma in Hotel Management or Hospitality preferred.
• Basic working knowledge of hotel PMS software, guest registration, billing, and Front Office procedures.
• Good communication, coordination, and problem-solving skills.
• Professional grooming and a guest-focused attitude.
• Willingness to work rotational shifts, weekends, and holidays.
• Candidates residing in Delhi NCR will be preferred.

What We Offer

• Opportunity to grow within a professional hospitality team.
• Learning and career advancement opportunities.
• Salary commensurate with experience and suitability.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person