Front Office Supervisor

Department: Front Office
Reports To: Front Office Manager / Assistant Front Office Manager
Location: Hampton by ICS – Noida

Job Summary

The Front Office Supervisor is responsible for supervising daily front office operations, ensuring smooth check-in and check-out procedures, maintaining guest satisfaction, and supporting the Front Office Manager in delivering efficient and professional guest services in accordance with hotel standards.

Key Responsibilities

• Supervise daily front desk operations, including guest check-in, check-out, reservations, room allocation, and billing.
• Ensure all guests receive a warm welcome, courteous assistance, and prompt service throughout their stay.
• Monitor room availability, occupancy status, guest requests, and coordination with Housekeeping for room readiness.
• Guide and supervise Front Office Executives and Receptionists to maintain service standards and operational efficiency.
• Handle guest complaints, special requests, and service issues professionally, ensuring timely resolution.
• Ensure accurate guest registration, identity verification, billing, payment collection, and maintenance of guest records.
• Coordinate with Housekeeping, F&B, Maintenance, Security, and other departments for smooth hotel operations.
• Monitor room rates, guest folios, discounts, complimentary services, and billing adjustments in accordance with approved policies.
• Ensure proper shift handovers, cash handling, and maintenance of daily reports and operational records.
• Assist in monitoring room revenue, occupancy, upselling opportunities, and guest feedback to improve hotel performance.
• Ensure compliance with hotel SOPs, guest safety procedures, security protocols, and applicable statutory requirements.
• Support the Front Office Manager in staff training, duty allocation, attendance monitoring, and performance management.

Qualifications & Experience

• Graduate or diploma in Hotel Management or Hospitality.
• 2–3 years of Front Office experience in the hotel industry, preferably with supervisory experience.
• Working knowledge of hotel PMS such as eZee Absolute or similar systems.
• Good communication skills in English and Hindi.
• Strong guest handling, problem-solving, and team supervision abilities.

Key Skills

• Guest service excellence and professional communication.
• Front Office operations and PMS handling.
• Team coordination and leadership.
• Complaint handling and conflict resolution.
• Billing accuracy and attention to detail.
• Ability to work in rotational shifts.

Performance Expectations

• Smooth and timely check-in and check-out operations.
• High guest satisfaction and effective complaint resolution.
• Accurate guest billing and front office records.
• Effective coordination with all operating departments.
• Consistent adherence to hotel service standards and SOPs.
• Support in achieving room revenue and upselling targets.

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person