Front Office Receptionist

Job description:

Job Title: Front Office Executive / Receptionist

Company: Yash Dental Clinic, Adyar

Location: Adyar, Chennai

Job Type: Full-time

About Us:
Yash Dental Clinic, located in Adyar, is a leading dental care center committed to providing exceptional oral healthcare services. Our state-of-the-art facility is equipped with the latest technology, and our experienced professionals are dedicated to delivering quality dental treatments. We are currently seeking a skilled and experienced Front Office Manager to join our dynamic team.

Job Overview:
We are looking for a Front Office Manager with a minimum of 2 - 5 years of experience in the Dental / Healthcare / Hospitality / Hotel industry, preferably candidates in and around Adyar / Velachery / Thiruvanmiyur / Perungudi / Taramai, to oversee and manage the daily operations of our clinic's front office. The ideal candidate will have a strong background in hospitality, excellent organizational skills, and a customer-centric approach to ensure a positive experience for our patients.

Responsibilities:

Front Office Management:

• Supervise and manage the daily operations of the front office.
• Ensure a welcoming and professional atmosphere for patients and visitors.

Team Leadership:

• Lead and motivate front office staff to provide excellent customer service.
• Conduct regular training sessions for front desk personnel to enhance their skills.

Patient Relations:

• Handle patient inquiries, appointments, and concerns with a friendly and professional demeanor.
• Ensure timely and accurate communication with patients regarding appointments, billing, and follow-ups.

Appointment Scheduling:

• Oversee the appointment scheduling process to optimize clinic efficiency.
• Coordinate with dental professionals to manage their schedules effectively.

Billing and Payments:

• Supervise billing processes, including insurance claims and patient payments.
• Resolve any billing discrepancies and ensure accurate financial transactions.

Facility Maintenance:

• Collaborate with relevant departments to ensure the cleanliness and maintenance of the front office area.

Technology Utilization:

• Stay updated on industry trends and implement technology solutions to enhance front office operations.

Performance Metrics:

• Monitor and analyze key performance indicators (KPIs) related to front-office operations.
• Implement strategies to improve efficiency and customer satisfaction.

Qualifications:

• Minimum of 2 years of experience in front office management, preferably in the hospitality/ hotel industry.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proficient in using office software and relevant technology.

Contact HR - +91 70925 77000

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How many years of experience do you have in Front Office?

Education:

• Bachelor's (Preferred)

Experience:

• total work: 8 years (Required)
• Microsoft Office: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person