Front Office Receptionist

1. Job Purpose

To manage front-office operations efficiently, provide excellent patient service, coordinate diagnostic appointments, handle patient registration and billing, and ensure smooth patient flow within the diagnostic center.

2. Key Roles & Responsibilities

A. Patient Registration

• Welcome patients and visitors professionally.
• Register new and existing patients.
• Collect accurate patient details and contact information.
• Verify prescriptions and test requirements.
• Maintain patient records and confidentiality.

B. Appointment Management

• Schedule appointments for laboratory tests, scans and other investigations.
• Coordinate with laboratory and radiology departments.
• Guide patients regarding fasting requirements and test preparation.
• Manage walk-in patients and appointment queues.

C. Billing & Cash Handling

• Prepare accurate bills for diagnostic services.
• Collect cash, card and UPI payments.
• Generate receipts for all transactions.
• Maintain daily cash collection records.
• Report billing discrepancies to the supervisor.

D. Patient Coordination

• Guide patients to the respective departments.
• Explain test procedures and waiting times.
• Coordinate with doctors, technicians and other departments.
• Handle patient queries politely.
• Escalate complaints to the concerned supervisor.

E. Report Management

• Coordinate report collection and dispatch.
• Inform patients when reports are ready.
• Verify patient details before report handover.
• Maintain confidentiality of diagnostic reports.

F. Corporate & Insurance Coordination

• Verify corporate patient authorization.
• Coordinate with corporate clients and insurance desks.
• Maintain records of credit billing and pending payments.

G. Daily Administrative Activities

• Maintain appointment, registration and billing registers.
• Prepare daily patient statistics.
• Maintain front-office cleanliness and discipline.
• Ensure proper handover between shifts.
• Submit daily reports to the reporting manager.

3. Required Skills

• Good communication and interpersonal skills.
• Basic computer knowledge and billing software experience.
• Knowledge of MS Office.
• Good telephone etiquette.
• Cash handling and patient management skills.
• Ability to work under pressure.
• Professional attitude and teamwork.

4. Educational Qualification

• Minimum Intermediate / Degree.
• Experience in hospitals or diagnostic centers preferred.
• Freshers with good communication skills may be considered.

5. Key Performance Indicators (KPI)

• Patient registration accuracy.
• Billing accuracy and cash reconciliation.
• Patient satisfaction.
• Appointment management efficiency.
• Timely report coordination.
• Complaint resolution.
• Maintenance of records and registers.

6. Code of Conduct

• Maintain patient confidentiality at all times.
• Treat every patient with respect and courtesy.
• Do not provide medical interpretations or diagnostic advice.
• Follow management instructions and center policies.
• Maintain punctuality, discipline and professional appearance.
• Never collect unauthorized payments.

Pay: ₹8,800.00 - ₹26,000.00 per month

Work Location: In person