Front office executive

Key Responsibilities

• In-Person Consultations: Greet and engage customers at our studio, demonstrate product features through sampling, and provide expert guidance to help them select the best hair care solutions.
• Customer Service Excellence: Address customer inquiries with professionalism, resolve issues promptly, and ensure an exceptional shopping experience.
• Sales & Target Achievement: Actively promote our products to meet and exceed individual and team sales goals.
• Product Expertise: Develop comprehensive knowledge of our product range to confidently answer customer questions and recommend suitable solutions.
• Order Management: Process customer orders efficiently and coordinate with our fulfillment team to ensure timely delivery.
• Follow-Up & Lead Nurturing: Build strong relationships with potential customers through proactive follow-ups, fostering loyalty and closing sales.
• Team Collaboration: Work closely with colleagues and other departments to deliver a seamless customer experience and resolve escalations effectively.

Qualifications & Skills

• Minimum 2 years of experience in sales or customer service, preferably within retail.
• Excellent communication and interpersonal skills with a knack for building rapport.
• Proven track record of meeting or surpassing sales targets.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Passionate about hair care products and eager to expand industry knowledge.
• Exceptional problem-solving skills, with a customer-centric approach.
• Self-motivated, proactive, and able to work independently or within a team.
• Proficiency in leveraging social media platforms for customer engagement and lead generation.
• Willingness to work from 10 AM to 7 PM, Sunday to Saturday, with one weekly day off.
• Must reside in Mumbai and be comfortable working exclusively from our Bandra studio.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person