Front Office Execuitve / Customer Care Executive

Position Title: Front Office Executive/Customer Care Executive

Experience: Fresher / Minimum 1 year of experience in Front office, customer service, or a related hospital field preferred.

Qualification:

Job Duties & Responsibilities

Answer incoming calls from patients professionally
Respond to patient inquiries regarding doctors, departments, and hospital servicesSchedule, confirm, modify, and reschedule patient appointments

Schedule appointments, consultations, and follow-up calls as required.
Maintain accurate records of calls and patient interactionsProvide clear and accurate information to patients regarding consultations and servicesCoordinate with hospital departments for appointment management Follow up with patients regarding scheduled appointments when required Handle patient queries courteously and efficiently Ensure compliance with organizational policies, confidentiality requirements, and customer service standards.

Additional Information: