Front Desk Receptionist and Tele Caller

Job description:

We are seeking a versatile and professional Front Desk Receptionist & Telecaller to join our team. This dual-role position is the first point of contact for our organization and plays a critical part in maintaining professional communication with both walk-in visitors and prospective clients over the phone.

The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Front Desk Management:

• Greet and welcome visitors with a professional and positive attitude.
• Direct guests to the appropriate person or department.
• Manage the reception area to ensure it remains tidy and presentable.
• Handle incoming physical mail, deliveries, and couriers.
• Maintain visitor logs and security protocols.

Telecalling & Outreach:

• Conduct outbound calls to prospective clients, students, or partners to share information about our programs and services.
• Handle inbound inquiries via telephone and provide accurate information.
• Follow up on leads and maintain a database of call records.
• Schedule appointments and meetings for the management team.

Administrative Support:

• Perform basic bookkeeping, filing, and clerical duties.
• Assist in coordinating office events or meetings.
• Manage basic digital correspondence and data entry into CRM systems.

Required Skills & Qualifications

• Education: High school diploma or equivalent; a Bachelor’s degree in any field is preferred.
• Experience: Proven experience as a Receptionist, Telecaller, or in a similar Customer Service role.
• Communication: Exceptional verbal and written communication skills in both English and Hindi.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel) and basic internet operations.
• Interpersonal: Strong organizational skills with the ability to multitask and prioritize work effectively.

Preferred Attributes

• A "problem-solver" mindset with a focus on hospitality.
• Ability to remain calm and professional under pressure.
• Punctuality and a high level of reliability.

Work Location: Lucknow, Uttar Pradesh. Employment Type: Full-time.

Benefits:

• Health insurance

Experience:

• Front desk: 2 years (Required)
• Cold calling: 2 years (Required)

Work Location: In person

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person