Front Desk Manager

Job Description – Front Desk Manager

Job Title: Front Desk Manager
Location: Bangalore
Industry: Hospitality / Backpacking Hostels
Salary: ₹18,000 – ₹20,000 per month
Benefits: Food and Accommodation Provided
Employment Type: Full-Time

About the Role

We are looking for a responsible, guest-oriented, and proactive Front Desk Manager to manage daily front desk operations at our hostel in Bangalore. The ideal candidate should have good communication skills, a welcoming personality, and the ability to ensure a smooth and comfortable experience for guests.

Key Responsibilities

• Manage day-to-day front desk and reception operations.
• Welcome guests, handle check-ins and check-outs, and ensure a smooth guest experience.
• Manage reservations, room allocations, bookings, and guest inquiries.
• Handle guest complaints, feedback, and service-related concerns professionally.
• Coordinate with housekeeping and maintenance teams to ensure rooms and common areas are well maintained.
• Maintain guest records, booking details, and daily operational reports.
• Handle calls, messages, walk-in inquiries, and online booking platforms.
• Monitor room availability, occupancy, and reservation updates.
• Ensure proper cash handling, billing, and payment collection.
• Coordinate with other departments to ensure smooth hostel operations.
• Maintain a friendly, safe, and welcoming environment for guests.

Requirements

• 1–3 years of experience in front desk, reception, or hospitality operations.
• Prior experience in hotels, hostels, backpacking hostels, or resorts will be preferred.
• Good verbal communication and interpersonal skills.
• Basic computer knowledge and familiarity with MS Excel.
• Knowledge of hotel/hostel booking systems or PMS will be an added advantage.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Flexible to work in rotational shifts, including weekends and holidays.

Ideal Candidate Profile

• Friendly, approachable, and guest-focused personality.
• Good coordination and team management skills.
• Responsible and organized with attention to detail.
• Ability to handle guest concerns calmly and professionally.
• Someone who can independently manage front desk operations.

Compensation & Benefits

• Salary: ₹18,000 – ₹20,000 per month.
• Food: Provided by the company.
• Accommodation: Provided by the company.
• Location: Bangalore.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person