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Escalation Specialist Elevate Now

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Senior Escalation Specialist, your role will involve owning high-priority customer issues from start to finish, ensuring swift resolutions, and enhancing escalation processes. Your experience in health-tech/startups, proficiency in Freshdesk, and strong problem-solving skills will be key to your success in this position. Key Responsibilities: - Manage P0/P1 escalations promptly and provide clear updates to stakeholders. - Investigate root causes of issues and collaborate with Product, Tech, Ops, and CX teams for resolution. - Identify and address process/system gaps through thorough analysis. - Utilize Freshdesk effectively, including workflows, automations, SLAs, and reporting. - Demon...

Posted 1 day ago

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